Guest Service Officer

1 week ago

Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full time

The Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

**Responsibilities**:

- Perform front office operations
- Drive service and operational excellence
- In compliance with operational risks policy
- Human resource, finance and report management
- Manage reservations requests
- Manage reservation operations
- Maintains good relationships with other departments
- Any ad hoc duties as assigned

**Job Requirements**
- Relevant experiences in hotel or customer service is an advantage
- Customer-orientated with a pleasant disposition and the ability to work in a fast-paced environment
- Ability to multi-tasking while maintaining a positive attitude when working with guests and team members
- Computer literate and able to navigate through the company system
- Outgoing, good communication, interpersonal skills, active listening and showing empathy
- Be willing to perform shift work and work on weekends, Public Holidays with long-standing hours
- Multi-lingual, excellent spoken and written English is a must, and the ability to speak other languages would be an advantage

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