Guest Service Officer

3 days ago


Singapore PLAZA PREMIUM LOUNGE SINGAPORE PTE. LTD. Full time

The Guest Service Officer directly addresses the needs of all guests and ensures an exceptional guest experience. Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

**Responsibilities**:

- Perform front office operations
- Drive service and operational excellence
- In compliance with operational risks policy
- Human resource, finance and report management
- Manage reservations requests
- Manage reservation operations
- Maintains good relationships with other departments
- Any ad hoc duties as assigned

**Job Requirements**
- Relevant experiences in hotel or customer service is an advantage
- Customer-orientated with a pleasant disposition and the ability to work in a fast-paced environment
- Ability to multi-tasking while maintaining a positive attitude when working with guests and team members
- Computer literate and able to navigate through the company system
- Outgoing, good communication, interpersonal skills, active listening and showing empathy
- Be willing to perform shift work and work on weekends, Public Holidays with long-standing hours
- Multi-lingual, excellent spoken and written English is a must, and the ability to speak other languages would be an advantage


  • Guest Service Officer

    2 weeks ago


    NTU Main Campus, Singapore Nanyang Technological University Singapore Full time $30,000 - $60,000 per year

    The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of commercial real estate, hospitality (including Nanyang Executive Centre) and auxiliary services (car parks and shuttle bus services) in NTU main campus and -north.The Nanyang Executive Centre (NEC) is located at the NTU Main...


  • Singapore PAN PACIFIC SERVICED SUITES ORCHARD Full time

    **Position summary statement**: The Guest Services Ambassador is responsible for the overall care, hospitality and service given to our residents throughout their stay. He/she shall provide a very personal, detailed, seamless service to guests. The Guest Services Ambassador takes gentle care of all their guests from arrival until post-departure without...


  • Singapore COMMEASURE PTE. LTD. Full time

    Reddoorz is southeast Asia's largest and fastest growing, technology-driven hotel management & booking platform. With over 2000 properties across Southeast Asia, our vision is to enable people to travel more and provide an affordable, reliable stay in all major cities and destinations. Customers who book RedDoorz can expect to enjoy a great experience...


  • Singapore GRAND MERCURE ROXY HOTEL Full time

    **Duties and Responsibilities** - Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key. - Attend to guests’ check-outs including resolving any late and disputed charges. - Process all payment types such as room charges, cash, checks, debit, or credit. - Assist guests with directions and information...


  • Singapore ONE FARRER PTE. LTD. Full time

    Reporting to the Front Office Manager, the incumbent will be responsible for ensuring operational efficiency and service delivery to all Front Office areas. Key responsibilities: - Greet all guests in a friendly and helpful manner, and attempt to learn and use guest’s name at every opportunity. - Register and room all arrivals according to established...


  • Singapore 8 ON CLAYMORE Full time $35,000 - $45,000 per year

    Job HighlightsMeal allowance providedAttractive packagesBonus & AWS provided5 days Shift WorkJob DescriptionResponsible for greeting every guest upon arrivalPrepare documents and keys required for registrationRegister arriving guests and assign roomsProcess guests' departures, calculate charges and receive paymentsMake, confirm, cancel and change...


  • Singapore CROWNE PLAZA CHANGI AIRPORT Full time

    There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing...


  • Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time

    **PERMANENT JOBS!**: **GUEST SERVICE OFFICERS (F&B OUTLETS)**: **SINGAPOREANS/ PRs ONLY**: **( **Salary - $1,600.00 - $1,800.00)**: **LOCATION** ***SIMEI **BENEFITS** - Company Transport Pick Up & Drop Off from Simei MRT - Duty Meals - Uniform Provided - F&B Discount - Dental and Medical - Employee Room Rate Globally, - Learning & Development...


  • Singapore Serviced Apartments Association Full time

    Lanson Place Winsland, Singapore FRONT DESK Tel: 68330702 GUEST SERVICES OFFICER **Responsibilities**: - Be familiar with the established policies and procedures of the Serviced Residences - Ensure smooth running of day-to-day operations - Handle check-in and check-out - Process guest folios and payment collections - Develop and maintain good rapport...


  • Singapore Crowne Plaza Hotels & Resorts Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Services Officer who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. **A little taste of your day-to-day** Every day is different, but...