Reservations Supervisor

5 days ago

Singapore HOLIDAY INN EXPRESS & SUITES SINGAPORE NOVENA Full time

**JOB OVERVIEW**

**DUTIES AND RESPONSIBILITIES**

**Financial Returns**:

- Promote the products and services using and suggestive selling techniques Holiday Inn Express.
- Prepare and execute action plans to increase reservation sales and associated business.
- Record special billing arrangements for individuals, groups and conventions.
- Liaise with Director of Sales, Room Division Manager or Finance Manager for all reservations requiring credit approval.

**People**:

- Liaise with Director of Sales on all reservations and work closely with Revenue Team for optimization of ADR and occupancy.
- Attend sales events, meetings and training sessions as required.

**Guest Experience**:

- Promote the Hotel’s (and IHG generally) products and services.
- Maintain a high level of product and service knowledge about all IHG Hotels in your region.
- Develop and maintain a regular pattern of reservations.
- Accept wait list reservations.
- Maintain knowledge of special rates/ offers/ promotions.

**Responsible Business**:

- Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
- Log security incidents and accidents in accordance with hotel requirements.

**WHAT WE NEED FROM YOU**

**Accountability**:

- Create and manage group bookings and ensure details are input into system.
- Process amendments to reservations such as extensions, early departures, special guest requests, etc.
- Manage “no show” reservations by investigation and recording of same.
- Monitor reservation levels and inform Director of Sales, hotel team of current and future occupancy rates.
- Prepare reservation sales reports.
- Ensure inventory is balanced minimum 3 times a day and forward 10 days
- Reply to all guest enquiries on Online travel agent platforms.
- Ensure all bookings flow through and interfaced with hotel systems.
- Maintain filing systems (manual and electronic) and management of data base.

**Qualifications and Requirements**:

- Degree/Diploma in Hotel Management or Business Administration or equivalent
- 2 years’ related experience including some supervisory training
- A positive and keen to learn attitude
- Must be proficient in written and spoken English and with good communication skills

  • Reservations Supervisor

    7 days ago

    Singapore MURRAY PTE. LTD. Full time

    Roles & Responsibilities An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - Duxton Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a Tribute...

  • Reservations Supervisor

    8 hours ago

    Singapore MURRAY PTE. LTD. Full time $40,000 - $60,000 per year

    An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:Maxwell Reserve, Autograph Collection Hotel (Marriott);Duxton Reserve, Autograph Collection Hotel (Marriott);The Vagabond Club, a Tribute Portfolio Hotel (Marriott);The Serangoon Club, a Tribute Portfolio Hotel (Marriott).Garcha Group...

  • Reservation Agent

    1 day ago

    Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

    **What do we expect from you? Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing...

  • Reservations Agent

    1 week ago

    Singapore Mondrian Singapore Duxton Full time

    **What do we expect from you?** Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing...

  • Cluster Reservations Supervisor

    2 weeks ago

    Singapore SSG HOTELS PTE. LTD. Full time

    An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels: Maxwell Reserve, Autograph Collection Hotel (Marriott)Duxton Reserve, Autograph Collection Hotel (Marriott)The Vagabond Club, a Tribute Portfolio Hotel (Marriott)The Serangoon Club, a Tribute Portfolio Hotel (Marriott)Restaurants &...

  • Cluster Reservations Supervisor

    7 days ago

    Singapore SSG HOTELS PTE. LTD. Full time

    Roles & Responsibilities An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - Duxton Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a Tribute...

  • Reservations - Executive

    2 weeks ago

    Singapore THE RITZ-CARLTON, MILLENIA SINGAPORE Full time

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...

  • Reservations Agent

    7 days ago

    Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. - Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...

  • Cluster Reservations Supervisor

    2 weeks ago

    Singapore SSG HOTELS PTE. LTD. Full time $13,200 - $144,000 per year

    An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:Maxwell Reserve, Autograph Collection Hotel (Marriott);Duxton Reserve, Autograph Collection Hotel (Marriott);The Vagabond Club, a Tribute Portfolio Hotel (Marriott);The Serangoon Club, a Tribute Portfolio Hotel (Marriott).Restaurants...

  • Reservation agent admin

    2 weeks ago

    Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

    What do we expect from you? Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing...