Reservations Supervisor
7 days ago
Roles & Responsibilities An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - Duxton Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a Tribute Portfolio Hotel (Marriott). Restaurants & Bars: · Yellow Pot, Anouska's (Duxton Reserve) · Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve) · The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club) · GupShup (The Serangoon House) Garcha Group Benefits: - As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide. - As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits) - 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore. - 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars Responsibilities include but are not limited to: - Process all reservation requests, changes, and cancellations received by phone, fax, or mail. - Ensure that all correspondence are replied within 24 hours. - Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. - Explain guarantee, special rate, and cancellation policies to callers. - Accommodate and document special requests. - Answer questions about property facilities/services and room accommodations. - Follow sales techniques to maximize revenue. Input and access data in reservation system. - Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. - Follow proper escalation procedures when addressing guest concerns. Key Requirements At least 1 year experience in a similar role Fluent in English (Written and Spoken) Excellent telephone & email etiquette Tell employers what skills you have Customer RetentionCommunicationStrategic PlanningLeadershipQuality AssuranceCounselingAdaptabilityAccountingWellbeingIVCustomer ServiceSchedulingEmail EtiquetteHospitalityBusiness Requirements
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Reservations Supervisor
5 days ago
Singapore HOLIDAY INN EXPRESS & SUITES SINGAPORE NOVENA Full time**JOB OVERVIEW** **DUTIES AND RESPONSIBILITIES** **Financial Returns**: - Promote the products and services using and suggestive selling techniques Holiday Inn Express. - Prepare and execute action plans to increase reservation sales and associated business. - Record special billing arrangements for individuals, groups and conventions. - Liaise with...
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Reservations Supervisor
7 hours ago
Singapore MURRAY PTE. LTD. Full time $40,000 - $60,000 per yearAn exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:Maxwell Reserve, Autograph Collection Hotel (Marriott);Duxton Reserve, Autograph Collection Hotel (Marriott);The Vagabond Club, a Tribute Portfolio Hotel (Marriott);The Serangoon Club, a Tribute Portfolio Hotel (Marriott).Garcha Group...
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Reservation Agent
1 day ago
Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time**What do we expect from you? Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing...
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Reservations Agent
1 week ago
Singapore Mondrian Singapore Duxton Full time**What do we expect from you?** Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing...
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Cluster Reservations Supervisor
2 weeks ago
Singapore SSG HOTELS PTE. LTD. Full timeAn exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels: Maxwell Reserve, Autograph Collection Hotel (Marriott)Duxton Reserve, Autograph Collection Hotel (Marriott)The Vagabond Club, a Tribute Portfolio Hotel (Marriott)The Serangoon Club, a Tribute Portfolio Hotel (Marriott)Restaurants &...
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Cluster Reservations Supervisor
7 days ago
Singapore SSG HOTELS PTE. LTD. Full timeRoles & Responsibilities An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - Duxton Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a Tribute...
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Reservations - Executive
2 weeks ago
Singapore THE RITZ-CARLTON, MILLENIA SINGAPORE Full timeProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...
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Reservations Agent
7 days ago
Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full timeProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. - Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...
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Cluster Reservations Supervisor
2 weeks ago
Singapore SSG HOTELS PTE. LTD. Full time $13,200 - $144,000 per yearAn exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:Maxwell Reserve, Autograph Collection Hotel (Marriott);Duxton Reserve, Autograph Collection Hotel (Marriott);The Vagabond Club, a Tribute Portfolio Hotel (Marriott);The Serangoon Club, a Tribute Portfolio Hotel (Marriott).Restaurants...
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Reservation agent admin
2 weeks ago
Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full timeWhat do we expect from you? Under the general guidance of the Reservation Supervisor or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing...