Cluster Reservations Supervisor

5 days ago

Singapore SSG HOTELS PTE. LTD. Full time $13,200 - $144,000 per year

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

  • Maxwell Reserve, Autograph Collection Hotel (Marriott);

  • Duxton Reserve, Autograph Collection Hotel (Marriott);

  • The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

  • The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

  • Yellow Pot, Anouska's (Duxton Reserve)

  • Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)

  • The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

  • GupShup (The Serangoon House)

Garcha Group Benefits:

  • As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

  • As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

  • 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

  • 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

  • Ensure that all correspondence are replied within 24 hours.

  • Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.

  • Explain guarantee, special rate, and cancellation policies to callers.

  • Accommodate and document special requests.

  • Answer questions about property facilities/services and room accommodations.

  • Follow sales techniques to maximize revenue. Input and access data in reservation system.

  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

  • Follow proper escalation procedures when addressing guest concerns.

Key Requirements

  • At least 1 year experience in a similar role
  • Fluent in English (Written and Spoken)
  • Excellent telephone & email etiquette

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