Senior Manager, Scale

**Posting Start Date**:05/02/2025

The School of Continuing and Lifelong Education (SCALE) was established to drive the expansion of NUS’ lifelong learning offerings in a concerted and strategic way that furthers our mission to be a leading global university, as well as fulfil our role as a public university of Singapore, shaping the future.

Through SCALE, working adults (i.e., professionals, managers and executives) who aspire to stay relevant and ahead of competition, companies looking to up-skill/re-skill their workforce, and even youths exploring quality tertiary education options, have access to NUS’ suite of innovative, world-class continuing and lifelong education offerings.

Drawing on unparalleled access to the multi-disciplinary expertise of 16 other NUS Faculties/Schools, SCALE offers youth, executive, and professional development/education programmes, part-time and full-time degree programmes, as well as modular courses that may be taken singly or stacked towards certificates/diplomas/degrees that meet the lifelong learning needs of individuals. All programmes are designed and developed in consultation with the industry to ensure relevance and currency.

**About the Role**

Reporting to the Head (Graduate & Special Programmes), the incumbent plays a vital role in supporting the development, delivery, and growth of our academic programmes while serving as a key facilitator in the implementation of University rules, policies and processes for Graduate by Coursework programmes, ensuring a positive and enriching experience for all of our stakeholders.

The incumbent will be emplaced at an appropriate appointment grade based on his/her individual merits.

**Duties and Responsibilities**:
As part of the APO team, the incumbent will be responsible for managing key aspects of our academic programmes, spanning undergraduate and graduate levels, within a collaborative team environment.
Champion Programme Excellence
- Contribute to the development and launch of new academic programmes, from ideation to implementation.
- Collaborate with internal and external stakeholders, including the Ministry of Education, NUS community, and industry partners, to enhance programme offerings.
- Develop and implement marketing strategies to promote programmes.
- Oversee programme operations, ensuring efficiency and effectiveness.
- Manage programme finances, including fee reviews for programmes, and revenue models.
- Manage internal and external communications for the APO, ensuring clear and effective messaging.
Empower Student Success
- Support programme delivery, including staffing, class scheduling, course registration, and examinations.
- Provide comprehensive support to students, addressing their academic and administrative needs.
- Connect students with valuable resources and support networks to enhance their academic journey.
Cultivate Strategic Partnerships
- Build and nurture relationships with industry partners to create mutually beneficial collaborations.
- Facilitate industry projects and internships, providing students with real-world experience.
- Organize alumni events and engagement initiatives to foster a strong and supportive community.
Drive Continuous Improvements
- Analyse data and generate insightful reports to inform decision-making.
- Streamline processes and systems to optimize efficiency and enhance the stakeholder experience.
- Contribute to ad-hoc projects that support the School’s growth.
Subject Matter Expert
- Ensure University rules, policies and processes related to Graduate by Coursework programmes are clearly communicated to the appropriate programme administrators.
- Monitor compliance with University policies related to Graduate by Coursework programmes.

**Requirements**:
**Academic & Professional Certification**
- At least a good bachelor’s degree in any discipline from a reputable university
- Strong English language proficiency is essential

**Experience & Attributes**
- Relevant work experience in a higher education environment is preferred.
- Energetic and skilled people manager, able to lead and rally a team towards achieving common objectives in a fast-paced, results-oriented and ambiguous work environment.
- Strong project management and organisational skills.
- Results-driven, self-motivated and highly disciplined.
- Excellent interpersonal, communication (verbal & written) and presentation skills; flexible in adapting public speaking/presentation styles to an audience of diverse background and culture.
- Strong team player, able to work collaboratively with various stakeholders to achieve desired outcomes.
- Resilient and resourceful with good problem-solving and critical-thinking skills, and thrives in a fast-paced, results-oriented and ambiguous work environment.

**More Information**

Location: Kent Ridge Campus

Organization: School of Continuing And Lifelong Education

Department : Academic Programmes Office

Employee Referral Eligible:
Job requisition ID : 27483