Payment Operations Manager

About Atome Financial
- Headquartered in Singapore, Atome Financial is a consumer business unit under Advance Intelligence Group. The products under Atome Financial include:

- Atome: A leading buy now pay later brand in Asia Pacific which is currently present in 10 markets and partners over 15,000+ top retailers. Key merchant partners include ZALORA, Sephora, Agoda, SHEIN and Zara.
- Kredit Pintar: One of Indonesia's top digital lending apps, regulated and supervised by Indonesia's Financial Services Authority (OJK). Over 10 million downloads, 2 million customer reviews and with a 4.4-star rating on Google Play Store.
- As part of the Advance Intelligence Group, a Series-D company and ranked No. 1 on LinkedIn's 2021 Top Startups List in Singapore with over 2,000+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life-for our customers, colleagues and communities.
- Our culture is built on values that are core to who we are and what we stand for:We foster an
**INNOVATION** mindset
-We achieve results with
**EFFICIENCY** and excellence
-We take pride in the
**QUALITY** of our work
-We uphold
**INTEGRITY** in all we do
-We embrace
**COLLABORATION** to work across business lines and borders

Summary:
The **Payment Operations Manager** role is vital to the success of the Payment Operations team in metrics, engagement and the company mission.

The Payment Operations Manager achieves success by developing and managing a highly motivated team that delivers strong, consistent results and an exemplary customer service experience and ensuring internal partners have a positive experience and a comprehensive fix to any potential issues by providing recommendations, insights, and world class support.

This role will become more managerial with at least one direct report as the department continues to scale.

**How you'll make an impact**:
Translate Strategy into Action/Solving Problems:

- Full understanding of Payment Operations workflows, pain points, stakeholders and customer expectations.
- Regularly assess operational risks or dependencies within the team, report it and make changes on the fly as needed.
- Collaborate with Product owners, Managers, Specialists, and CX Teams, identify opportunities and advocate for product improvements and/or tools that support the team's needs and/or the needs of the customer.
- Understand best practices, drive for process improvements, and propose new ways of operating, with a focus on simplification.
- Collaborate with Product owner, and Head of Payment Operations to solicit feedback and inform the team's performance and knowledge development.
- Identify an opportunity/problem to solve, lead and deliver on projects and solutions that drive the the business forward.

**What we'd love to see**:

- Minimum 2 years related experience within payment operations, banking environment or similar role.
- Familiarity of Card Network compliance and regulations in addition to card, domestic, and international.
- Strong communication skills, with the ability to handle high-pressure conversations
- Excellent time management skills by being able to balance multiple projects at one time
- Driven to grow and take on new responsibilities within a team, while being a great collaborative team player
- Proven ability to manage daily operations, performance and customer service skills.
- Experience multitasking in a hyper growth environment.
- Willing to work beyond work hours to achieve the teams' goal
- Comfortable in a fast-paced startup environment and able to maintain composure while managing a variety of situations.

**Nice to Have**:

- Experience in Zendesk
- Experience working for a tech startup or a similar FinTech environment

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