Bnpl Operation Manager

Responsibilities
About
ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
Team Introduction
The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.

**Responsibilities**:

- Own and drive key BNPL business metrics such as user adoption, conversion, approval, losses, OPEX and NPS
- Develop and implement optimization strategy to improve processes, reduce costs and enhance customer experience by collaboration with internal and external partners
- Generate and delivery actionable business insights through monitoring and analyzing business metrics and performance data. Create effective dashboards and reports
- Investigate root causes of metric deviances, customer complaints and operational problems. Lead incident management and develop solutions to prevent recurrences
- Lead and motivate a team of operational staff including those in disbursements, collections,payments, fraud management, customer service and risk management.
- Set KPIs and OKRs for the team based on operational targets. Ensure targets are met through coaching, training and performance management

**Qualifications**:
**Minimum Qualifications**:

- Proven track record of driving operational metric improvement and reducing costs.
- Familiarity with BNPL business model and operations processes.
- Strong analytical and root cause analysis skills.Detail and result-oriented approach.
- Excellent communication skills and ability to lead and mentor a team.
- Focused on continuously enhancing the customer experience through improvements in operations.
- Ability to work cross-functionally and partner with other departments to achieve goals.

**Preferred Qualifications**:

- Bachelor's degree in Business, Finance or relevant field.
- 5+ years of experience in BNPL or consumer finance operations.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.