Bnpl Operations Manager

1 day ago

Singapore ByteDance Full time

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

Team Introduction
In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. This is an exciting opportunity to make an impact on global scale across all ByteDance's business usecases.

**Responsibilities**:

- Drive key operational metrics like collection rate, approval rate, bad debt rate,operating expenses, customer NPS. Identify improvement opportunities.
- Develop and implement optimization plans to improve processes, reduce costs and enhance customer experience.
- Continuously monitor and analyze operational metrics to identify issues, risks and actionable insights.Create effective dashboards and reports.
- Investigate root causes of metric deviances, customer complaints and operational problems. Lead incident management and develop solutions to prevent recurrences.
- Lead and motivate a team of operational staff including those in disbursements, collections,payments, fraud management, customer service and risk management.
- Set KPIs and OKRs for the team based on operational targets. Ensure targets are met through coaching, training and performance management.

**Requirements**:

- Bachelor's degree in Business, Finance or relevant field.
- Minimum of 5 years of experience in BNPL or consumer finance operations.
- Proven track record of driving operational metric improvement and reducing costs.
- Familiarity with BNPL business model and operations processes.
- Strong analytical and root cause analysis skills.Detail and result-oriented approach.
- Excellent communication skills and ability to lead and mentor a team.

**Soft Skills**:

- Focused on continuously enhancing the customer experience through improvements in operations.
- Ability to work cross-functionally and partner with other departments to achieve goals.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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