Operations Manager

As part of Sokin’s continued growth in Singapore, we’re looking for an Operations Manager for FX & Payments to join the team. You will lead operational processes related to payment transactions, foreign exchange (FX), and dispute resolution. This is a hands-on, high-impact role with significant responsibility for ensuring the integrity, speed, and compliance of our transaction flows, in line with Monetary Authority of Singapore (MAS) regulations and global standards.

**About Us**

Sokin is a leading B2B financial services provider that enables global payments and receivables for businesses. Our mission: make cross-border transactions cheaper, faster and more transparent - at the best wholesale exchange rate.

We’re a new-age payments solution aiming to empower business trade cross-border with ease, with greater speed, and at reduced cost. Our clients can hold, send, receive and exchange over 75 currencies at a fixed rate through a single access point, as well as benefit from SokinPay’s integrated payment acceptance functionality. With a global infrastructure and industry-leading partners, we are rapidly becoming one of the biggest names in modern remittance.

Sokin has a rapidly increasing client base ranging from sports & entertainment to logistics, travel and more. We have grand plans and are looking to add to our already brilliant team to help us achieve our goals.

**Key Responsibilities**:
**1. Payment Processing & Dispute Management**
- Oversee the end-to-end processing of payment transactions, ensuring accuracy, timeliness, and compliance with MAS and card scheme requirements.
- Lead the management of chargebacks and dispute resolution, coordinating with external payment providers, clients, and internal teams to mitigate risk and financial loss.
- Partner with the Compliance team to implement robust anti-fraud controls and incident response procedures.

**2. FX & Transaction Operations**
- Monitor and manage daily FX transactions and ensure settlement efficiency and operational integrity.
- Troubleshoot and resolve operational issues related to FX or payment processing in coordination with product and tech teams.
- Ensure alignment with all regulatory and licensing conditions under MAS guidelines and international remittance standards.

**3. Process Optimisation & Innovation**
- Drive continuous improvements across the payments and FX operations ecosystem, using automation and data insights to scale operational efficiency.
- Collaborate with cross-functional teams to support the rollout of new features, products, or operational frameworks.
- Stay informed of emerging trends, fintech innovation, and evolving regulatory standards in Singapore and across Asia-Pacific.

**Qualifications and Experience**:

- Bachelor’s degree in Business, Finance, Operations, or related field.
- 4+ years’ experience in payments operations, with hands-on experience managing chargebacks, disputes, and high-volume payment flows.
- Understanding of Singapore’s payments and FX regulatory landscape, including AML/CFT requirements under MAS Notice 626.
- Prior team leadership or people management experience is preferred but not essential.
- Strong decision-making, process management, and stakeholder communication skills.
- Comfortable working in a fast-paced, agile fintech environment with regional and global teams.
- The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder may _be required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours.