Manager, Cashless Payment Operations

2 weeks ago

Singapore CDG ZIG PTE. LTD. Full time $120,000 - $180,000 per year

The job holder will lead the Cashless Payment Operations section in managing the daily related cashless payment operational tasks, which also involves interfacing with other departments, such as Finance, Customer Service, Driver Affairs etc to ensure proper reporting and accurate collections from customers, corporate clients and partners. The job holder will also be the designated Compliance Officer for PSA license application and ongoing PSA compliance matters.

Job Description

  • Able to think strategically and analytically in terms of managing and improving the Cashless Payment ops processes' efficiencies, and help the company to achieve more cost savings and/or minimize revenue leakages.
  • To assist in providing regular updates related to Cashless Payment transactional data, as part of routine management reporting.
  • Designated as the Compliance Officer for the company, in relation to the PSA license application with Singapore MAS. He/She will need to facilitate and interpret the required information across all relevant departments in order to ensure compliance in receiving and maintaining the PSA license
  • To oversee and manage the Cashless Payment ops team's routine tasks and deliverables
  • Ensure timely reconciliations for our cashless payment transactions
  • Settlements are updated in our IBS system
  • Month-end closing activities required by Finance are completed
  • Follow-ups on cashless payment non/ short collections from B2C customers
  • Follow-ups on disputed transactions (including chargebacks) from B2C customers; and work with our Drivers Affairs department to arrange payment adjustment from our drivers

Job Requirement

  • Diploma or Bachelor of Accounting, Finance and/or related field of study
  • 6 years. Prior experience in a payment ops related role preferred; experience in managing a diverse team will be a further advantage
  • Experience in PSA License application and compliance matters would be a plus
  • Knowledge and experience in SAP software system would be advantageous
  • Excellent communication and interpersonal skills when interacting with internal and external stakeholders.
  • Meticulosity with a sharp eye for details in terms of data, information and reports.
  • Possesses an analytical mindset with the ability to harness on data insights to make decisions that can help improve related business performance metrics.
  • Customer-centricity with a keenness in problem-solving.
  • Able to adapt and operate effectively in a fast-paced working environment.
  • Experience in managing a diverse team, coaching and developing team members is advantageous.

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