Admin & Customer Relation Officer 餐饮行政与客户关系专员

**Job Title**: Admin & Customer Relation Officer

**Location**: Near Clarke Quay MRT station (5 minutes’ walk)

**Employment Type**: Full Time

**Start Date**: June 2025

**Monthly Salary Range (SGD)**: 2500 - 3000

**Responsibilities**:
**1.**Administrative Support**
- Manage all daily administrative tasks for the clubhouse, including filing, office supplies procurement, and document control.
- Maintain inventory records and fixed assets of theclub.
- Prepare meeting materials, take minutes, and follow up on actionitems.
- Coordinate internal communications to ensure smooth operations across departments.
- Translate menus and other materials between English and Chinese as needed.
- Prepare and send out quotations for menus, beverage packages, and related services.
- Procure ad-hoc items such as stationery and miscellaneous supplies.
- Manage petty cash reimbursements for kitchen and service staff, ensuring proper documentation.
- Provide administrative support to kitchen and service teams, including printing forms, updating daily specials, and maintaining records.

**2. Club Operation Support**
- Manage membership system and private events
- Coordinate member communications (announcements, reservations, etc.)
- Provide concierge-style service for member requests and special arrangements
- Support planning and execution of club events (wine tastings, holiday parties, etc.)
- Prepare event materials (menus, name cards, promotional items)
- Assist with RSVP tracking and attendance management

**3. HR Policy & Compliance**
- Assist in implementing and monitoring HR and administrative policies and procedures.
- Handle confidential employee and company information in accordance with PDPA and company policy.
- Assist in the recruitment process (e.g., job postings, screening resumes, interview scheduling).
- Handle onboarding and offboarding procedures; update and organize employee files.
- Support payroll preparation and staff welfare matters in coordination with the finance department.

**4. Other Duties**
- Perform ad-hoc tasks and projects as assigned by management.
- Provide day-to-day support to staff and contribute to a positive working environment.

**Requirements**:

- Diploma or higher in Human Resources, Business Administration, Hospitality, or F&B-related fields.
- Minimum 1 year of relevant experience, preferably in administrative roles or catering support.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Bilingual in English and Mandarin preferred (to liaise with Mandarin-speaking colleagues and members).
- Experience working in member clubs or hospitality settings is advantageous.
- Basic graphic design skills (e.g., Adobe, Corel) for posters, menus, etc., are a plus.

**职位名称**: 餐饮行政与客户关系专员

**工作地点**: 靠近 Clarke Quay MRT 站（步行 5 分钟）

**雇佣类型**: 全职

**开始日期**: 2025 年 6 月

**月薪范围 (新币)**: 2500 - 3000

**岗位职责**:
1. **行政管理 Administrative Duties**
- 负责会所日常行政事务的处理，如文件整理、办公用品采购与管理。
- 管理会所固定资产与库存，确保记录完整准确。
- 协助准备会议资料、记录会议纪要，追踪会议事项进度。
- 协调各部门间的沟通，确保营运顺畅。
- 协助中英文菜单及相关文件翻译。
- 准备并发送菜单、饮品配套等报价单。
- 采购文具等临时所需物品。
- 协助厨房与服务团队处理零用金报销，确保文件齐全。
- 协助厨房与服务团队打印表格、更新每日特餐、记录保存等行政工作。

**2. 会所营运支持 Club Operation Support**
- 维护会员系统，并协助私人活动安排。
- 传达会所公告与预订等会员沟通事项。
- 提供礼宾式服务，满足会员需求与特殊安排。
- 协助会所活动筹划与执行（如品酒会、节日派对等）。
- 准备活动相关材料，如菜单、名牌与宣传品。
- 统计出席回覆（RSVP）并管理到场记录。

**3. 人力制度与合规 HR Compliance and Policy**
- 协助制定并执行会所行政及人事管理制度。
- 严格遵守PDPA规定，妥善保管员工与公司敏感信息
- 负责员工考勤记录、请假管理与加班安排。
- 协助招聘流程，包括职位发布、筛选简历与面试安排。
- 负责新员工入职与离职手续，更新员工资料与人事档案。
- 协助薪资计算与福利处理，配合会计或财务部门工作。

**4. 其他事务 Other Duties**
- 完成上级安排的临时任务与专项项目。
- 为员工提供日常支持，营造积极的工作氛围。

**任职要求**:

- 拥有人力资源、商业管理、酒店或餐饮等相关专业的大专学历或以上。
- 至少1年相关行政或餐饮支持经验。
- 熟练操作Microsoft Office软件（Word、Excel、PowerPoint）。
- 能中英文沟通与书写优先（需与华语员工或会员沟通）。
- 有会员制会所或酒店相关经验者优先。
- 会基本平面设计软件（如Adobe、Corel）者优先，可协助菜单、海报设计等