Customer Service Executive or Manager

36 minutes ago


Singapore Multiflora Noibara Pte Ltd Full time

**JOB DESCRIPTION**:

- Booking of customer appointments via different channels eg. Online, phone, etc
- Ensure customers’ physical treatment/product card balance tally with WESS System
- Compile outlet/roadshowfeedback forms and prepare reports
- Handles all customers’ online and offline enquires, complaints and refunds promptly
- Make sure all outlet staff possess and execute quality customer service
- Gather feedback/Investigate, discuss and negotiate with clients on complaint cases
- Gather feedback/Investigate, handle and process refund cases for customers
- Doing public relations with clients and maintain good relationship with them
- Ad-hoc tasks as assigned by Management

**JOB REQUIREMENTS**:

- Possess a genuine willingness to learn, be intuitive, resourceful and coachable
- Possess an upbeat, positive and enthusiastic attitude. **Create relationships from a**
**cold start.**
- Confident, self-starter who works well independently
- Must be highly self-motivated
- Professional phone etiquette
- Works well with other employees and is a team player with a positive attitude
- Strong communication skills, both oral and written
- With at least 1 year experience in customer service job or handling customers
- Basic knowledge on how to use Microsoft Word and Excel is required
- Minimum a diploma in any field of study is preferred
- Will be required to travel to various outlets and different roadshow venues to meet
clients and mangers when necessary
- 8 working hours per day

**职位描述**
- 通过不同预约渠道进行客户预约,例如, 网上、电话等
- 确保客户的治疗/产品实体卡余额与WESS系统的一致
- 收集并集合分店/路演顾客反馈表格并准备相关报告
- 及时处理所有客户的线上线下查询、投诉和退款
- 确保所有分店员工拥有并执行优质的客户服务
- 针对客户投诉与退款,收集客户意见,调查,与客户讨论和谈判以便提

出最适合的解决方案
- 与客户进行很好的交流并与客户保持良好的关系
- 管理层分配的临时/索碎任务

**工作要求**
- 具有真诚的学习意愿、直觉性、足智多谋和易于接受指导
- 拥有乐观、积极、热情的态度,与客户从零开始建立关系
- 自信、主动、能独立工作
- 必须具有高度的自我激励能力
- 拥有专业的电话礼仪
- 与其他员工合作良好,具有积极的团队合作精神
- 较强的口头和书面沟通能力
- 具有至少1年客户服务工作经验或面对/处理客户的经验
- 需要有基本知识知道如何使用 Microsoft Word 和 Excel
- 至少拥有任何学习领域的高中文凭
- 必要时将被要求前往各个分店和不同的路演场地与客户和经理会面

与开会或处理客户的投诉与退款
- 一天长达8小时的工作时间

**Salary**: $2,700.00 - $3,600.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person



  • Singapore Customer Service Full time $40,000 - $60,000 per year

    Join us now to be eligible for a joining bonus of $5,000(Terms & Conditions apply)Job Description:You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer...


  • Singapore EXECUTIVE SEARCH PRIVATE LIMITED Full time

    THE CLIENT is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries. The function supports the quote-to-cash process in responding to customer enquiry and...

  • Project Host

    7 days ago


    The Rutherford, Singapore, C Science Park Drive, #- Singapore Customer Service Full time $1,500 - $2,000 per year

    Job Scope:Ensure timely delivery of materials and equipment to the event venue.Send reminders to participants via WhatsApp group.Promote attendance and follow up with absentees.Maintain cleanliness of the venue throughout the event.Basic IT knowledgeDetails:Number of Hosts Needed: 7 physical hostsStart Date: By 2nd NovemberWorking Hours:10:30 AM – 1:30...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time $30,000 - $40,000 per year

    Job Title: Customer Service Executive - BYD/Denza 5.5days works weekLocation: UbiKey Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, and chat.Assist in booking appointments for customers.Troubleshoot and resolve customer issues and complaints in a timely manner.Coordinate with internal departments, including...


  • Singapore Logistics Executive Full time

    Customer Relationship Manager An experienced KAM is need to take the next step in their career and lead a team of 2-3 KAM's and also a small customer service team for this leading European logistics company which specialises in Luxury Fashion distribution and also FMCG distribution. Working across a small portfolio of clients, you will be spearheading the...


  • Singapore HA HA BIN SERVICE PTE. LTD. Full time $60,000 - $80,000 per year

    Roles & ResponsibilitiesSupporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement)Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requestsFollow on orders and ensure sufficient inventory for customers Inventory...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Job Title: Customer Service Representative **Location**:77 Robinson Road **Key Responsibilities**: - Provide accurate information about the Automotive products, services, and policies. - Assist customers with product inquiries, technical support, and warranty claims. - Troubleshoot and resolve customer issues and complaints in a timely manner. -...


  • Singapore Alfa Laval Service center Singapore Full time $57,600 - $63,600 per year

    We are looking for a proactive Account Manager to maintain and deepen our client relationships in the Singapore market. You will serve as a key link between the company and our clients, ensuring customer satisfaction and driving sustained business growth.Main Responsibilities:Maintain and strengthen relationships with existing clients in the Singapore...


  • Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full time

    **Roles and Responsibilities - Provide support and quality customer service to clients. (Liaise with different party for shipment delivery schedules) - Manage telephone enquiries in a professional manner. - Take note of customers' requests and follow-up actions to fulfil customer's request - Work and coordinate with customers for shipment delivery...


  • Singapore ENG HUA AUTOMOTIVE SERVICE CENTER PTE. LTD. Full time

    1. Role Description: This position reports to the Director and interfaces with customer service staff and Operations Department. Eng Hua Automotive Service Center is committed to providing an employee-focused culture for employees to meet necessary performances and to grow and improve in their skills and experience. 2. Specific Responsibilities: -...