Floor Manager

5 days ago


Singapore TOMACADO SINGAPORE PTE. LTD. Full time

Job Description | 职位说明 1. Guest Experience & Service Excellence | 顾客体验与服务管理 Lead the front-of-house team to deliver warm, professional, and thoughtful service that reflects Tomacado's floral dining concept. 带领前厅团队提供热情、专业且细致的服务,展现花厨「美食与花艺」的独特体验。2. Daily Operations & Team Supervision | 日常营运与团队管理 Oversee restaurant floor operations, including table assignments, service flow, staff scheduling, and cleanliness standards. 负责餐厅楼面日常运作,包括座位安排、服务流程、员工排班及环境卫生管理。3. Staff Training & Development | 员工培训与成长 Coach and train service staff on service standards, communication, and guest engagement to build a motivated and high-performing team. 培训与指导服务团队,提升其服务标准、沟通技巧与客户互动能力,打造高效有活力的团队。4. Communication & Coordination | 沟通与协调 Work closely with kitchen, florist, and bar teams to ensure smooth coordination and timely service delivery. 与厨房、花艺及吧台团队密切沟通,确保服务流程顺畅与出餐及时。5. Customer Relations & Complaint Handling | 顾客关系与问题处理 Engage with guests to build strong relationships, handle feedback or complaints professionally, and ensure every guest leaves satisfied. 积极与顾客互动,建立良好关系;专业地处理反馈与投诉,确保顾客满意而归。6. Sales & Performance Support | 销售与业绩支持 Assist in upselling promotions, private dining packages, and special events to achieve sales targets. 协助推广餐厅套餐、包厢及活动项目,达成业绩目标。7. Compliance & Safety | 规范与安全管理 Ensure compliance with hygiene, safety, and service standards in accordance with company and regulatory guidelines. 确保所有营运符合公司及相关机构的卫生、安全与服务标准。Job Requirements | 任职要求 Education Level | 学历要求 Diploma or equivalent preferred | 大专或同等学历优先 Work Experience | 工作经验 At least 2 years of supervisory or managerial experience in F&B or hospitality industry | 至少2年餐饮或酒店业管理经验 Skills | 工作技能 Strong leadership and communication skills with a hands-on approach. 具备卓越的领导力与沟通能力,能亲力亲为地带领团队。Detail-oriented with strong sense of service quality and guest satisfaction. 注重细节,重视服务品质与顾客满意度。Good problem-solving and conflict-resolution skills. 具备良好的问题解决与冲突处理能力。Ability to work under pressure in a fast-paced environment. 能在快节奏环境中承受压力并保持高效。Positive, energetic, and passionate about hospitality. 拥有积极态度与热情,热爱餐饮与服务行业。Why Join Us | 加入我们的理由 Beautiful, floral-themed restaurant with a warm and creative environment 花艺主题餐厅,环境优美、氛围温馨 Supportive team and growth opportunities within an international brand 国际品牌平台,团队支持、晋升空间充足 Staff meal provided & attractive staff benefits 提供员工餐与优厚福利 Convenient Orchard (Paragon) location 工作地点便利(乌节路 Paragon)Join Our Family | 加入花厨团队 We're looking for a dynamic and passionate leader who can inspire the team, create memorable guest experiences, and bring Tomacado's floral spirit to life. 我们正在寻找一位 有热情、有活力的领导者 ,带领团队创造难忘的用餐体验,让花厨的浪漫花艺精神绽放于每一个细节。#J-18808-Ljbffr


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