Customer Service Executive or Manager
1 week ago
**JOB DESCRIPTION**
- Booking of customer appointments via different channels eg. Online, phone, etc
- Ensure customers’ physical treatment/product card balance tally with WESS System
- Compile outlet/roadshowfeedback forms and prepare reports
- Handles all customers’ online and offline enquires, complaints and refunds promptly
- Make sure all outlet staff possess and execute quality customer service
- Gather feedback/Investigate, discuss and negotiate with clients on complaint cases
- Gather feedback/Investigate, handle and process refund cases for customers
- Doing public relations with clients and maintain good relationship with them
- Ad-hoc tasks as assigned by Management
**JOB REQUIREMENTS**
- Possess a genuine willingness to learn, be intuitive,resourceful and coachable
- Possess an upbeat, positive and enthusiastic attitude. **Create relationships from a cold start.**
- Confident, self-starter who works well independently
- Must be highly self-motivated
- Professional phone etiquette
- Works well with other employees and is a team player with a positive attitude
- Strong communication skills, both oral and written
- With at least 1 year experience in customer service job or handling customers
- Basic knowledge on how to use Microsoft Word and Excel is required
- Minimum a diploma in any field of study is preferred
- Will be required to travel to various outlets and different roadshow venues to meet clients and
mangers when necessary
- 8 working hours per day
**职位描述**
- 通过不同预约渠道进行客户预约,例如, 网上、电话等
- 确保客户的治疗/产品实体卡余额与WESS系统的一致
- 收集并集合分店/路演顾客反馈表格并准备相关报告
- 及时处理所有客户的线上线下查询、投诉和退款
- 确保所有分店员工拥有并执行优质的客户服务
- 针对客户投诉与退款,收集客户意见,调查,与客户讨论和谈判以便提
出最适合的解决方案
- 与客户进行很好的交流并与客户保持良好的关系
- 管理层分配的临时/索碎任务
**工作要求**
- 具有真诚的学习意愿、直觉性、足智多谋和易于接受指导
- 拥有乐观、积极、热情的态度,与客户从零开始建立关系
- 自信、主动、能独立工作
- 必须具有高度的自我激励能力
- 拥有专业的电话礼仪
- 与其他员工合作良好,具有积极的团队合作精神
- 较强的口头和书面沟通能力
- 具有至少1年客户服务工作经验或面对/处理客户的经验
- 需要有基本知识知道如何使用 Microsoft Word 和 Excel
- 至少拥有任何学习领域的高中文凭
- 必要时将被要求前往各个分店和不同的路演场地与客户和经理会面
与开会或处理客户的投诉与退款
- 一天长达8小时的工作时间
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