Service Captain_服务员

6 days ago

Singapore TOMACADO SINGAPORE PTE. LTD. Full time $3,500 - $4,500 per year

Job Description & Requirements

1.接待和迎接客人,引导他们到座位,并为客人提供餐厅和菜单的简要介绍。

2.提供专业的建议并解答客人的问题,包括菜单选择、食品配料、酒水搭配等。

3.接受客人的订餐需求,并将订单及时准确地传达给厨房。

4.提供高质量的服务,包括食品和饮料的服务、碗盘摆放和整理、餐具和巾纸的准备等。

5.确保餐厅环境整洁有序,包括桌面、椅子、地面、餐具等的清洁和摆放。

6.处理客人的支付事务,包括结账和会员积分等,并保持准确的记录。

7.能够认识到并满足客人的特殊需求,如食品过敏、饮食习惯等,并及时与厨房沟通协调。

8.与厨师和其他服务员密切合作,确保食品的准备和送菜的时效性。

9.建立并维护良好的客户关系,提高客户忠诚度和满意度。

10.遵守餐厅的卫生和安全规定,确保食品安全和客人的健康。

  • Greet and welcome guests, guide them to their seats, and provide a brief introduction to the restaurant and menu.

  • Offer professional advice and answer guests' questions, including menu recommendations, food ingredients, and drink pairings.

  • Take guest orders and communicate them to the kitchen accurately and promptly.

  • Deliver high-quality service, including serving food and beverages, setting and clearing tables, and preparing utensils and napkins.

  • Ensure the restaurant environment is clean and orderly, including table surfaces, chairs, floors, and utensils.

  • Handle guest payments, including billing and membership points, and maintain accurate records.

  • Recognize and accommodate guests' special needs, such as food allergies or dietary preferences, and coordinate with the kitchen accordingly.

  • Work closely with chefs and other servers to ensure timely preparation and delivery of dishes.

  • Build and maintain good customer relationships to enhance loyalty and satisfaction.

  • Comply with restaurant hygiene and safety regulations to ensure food safety and guest health.

Requirements:

教育程度:不限

工作经验:有工作经验者优先

工作技能:

1.具备相关的餐饮服务经验,有西餐服务经验者优先考虑。

2.具备良好的沟通和人际交往能力,能够与客人和团队成员有效地交流。

3.注重细节和服务质量,善于察觉客人需求并提供贴心的服务。

4.具备良好的团队合作意识,能够与厨房、其他服务员和管理人员密切合作。

Education Level: No specific requirement

Work Experience: Prior experience preferred

Job Skills:

  • Relevant experience in food and beverage service; experience in Western-style dining is a plus.

  • Strong communication and interpersonal skills, with the ability to interact effectively with guests and team members.

  • Attention to detail and commitment to service quality; able to anticipate guest needs and provide thoughtful service.

  • Good team spirit and the ability to work closely with kitchen staff, other servers, and management.

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