Guest Relations Officers

1 day ago


Singapore SPS UK&I LIMITED SINGAPORE BRANCH Full time

**Guest Relations Officer
**The Role Summary
Guest Relations Officer (GRO)will ensure that L45/L46 Executive Conference Suite users, especially external visitors, have a pleasant experience when visiting the premise & using the facilities. This role is to help improve the Bank’s image in terms of customer-service orientation and professionalism.

The primary responsibility of the Guest Relations Officer is to provide an exceptional customer experience and journey within the site and related organizations. Guest Relations Officers always carry out their duty to the best of their ability regardless of external considerations or events (e.g. time, weather, etc).

**Key Accountabilities
- Ensure all rooms in the L45/L46 Executive Conference Suite in her assigned area are appropriately set up and ready for use.
- Help improve service standards and ensure standards are followed through diligent checks and proper training of new colleagues.
- Welcome all external guests into the Executive Conference Suite, escort them into the conference room, and conducts the complete welcome routine (which includes drinks ordering and serving).
- Provide information and advice, and make arrangements to use the Client’s facilities, travel, transportation, restaurant reservations, and other services.
- Handle all Executive Conference Suite user requests, unique arrangements, etc.
- Act as an onsite coordinator between the Executive Conference Suite users and the service team (stewardesses, caterers, security, technicians, cleaners, etc.) and ensure excellent delivery of services requested by users.
- Understand the services and operation of various facilities within the Client’s premises.

**Requirements**:

- At least two years of relevant working experience
- Excellent communication skills - written and verbal.
- Strong organizational and planning skills.
- Excellent time management skills and ability to multi-task and prioritize work.
- Attention to detail and accuracy.
- Able to work independently.



  • Singapore SENTOSA BEACH RESORT PTE LTD Full time

    We are looking for a **Guest Relations Officer **to join our team! As the **Guest Relations Officer **, we rely on you to: - Enhance guest relations and loyalty scores - Provide support to ensure a smooth and efficient Guest Relations Operation - Handle all guest requests in a timely, professional, and efficient manner - Provide all-rounded guest services...


  • Singapore Shangri-La Group Full time

    Overview Join to apply for the Guest Relations Officer role at Shangri-La Group . Shangri-La Rasa Sentosa, Singapore — At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide...


  • Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time $30,000 - $45,000 per year

    Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression. Responsibilities Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel ...


  • Singapore YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full time

    **Purpose** The Guest Relation Officer is responsible for providing a friendly, welcoming and efficient service to all guests/customers, in line with the Association’s vision and values on guests’ satisfaction. He/She plays important role in the smooth running of the Front Office Reception administrative and operations. **Key Responsibilities Area** -...


  • Singapore Serangoon Gardens Country Club Full time

    Serangoon Gardens Country Club is hiring a Full time Guest Relations Officer role in Serangoon, Singapore. Apply now to be part of our team. Requirements for this role: Looking for candidates available to work: Mon morning Mon afternoon Mon evening Tue morning Tue afternoon Tue evening Wed morning Wed afternoon Wed evening Thu morning Thu afternoon Thu...


  • Singapore CARLTON CITY HOTEL (SINGAPORE) PTE. LTD. Full time

    **Role** This role reports to the Duty Manager / Senior Duty Manager and is responsible for the operational efficiency and serivce delivery of the Front Office areas including Reception and the Club Lounge. **Responsibilities**: 1. Responsible for a smooth operation at the Reception and Lobby area especially during peak periods. 2. Provides feedback to...


  • Singapore CARLTON CITY HOTEL (SINGAPORE) PTE. LTD. Full time

    **Role** This role reports to the Duty Manager and is responsible for the operational efficiency and service delivery of the Front Office areas including Reception and the Club Lounge. **Responsibilities** 1. Provide timely and professional check-in/check-out services in accordance with established and standards. 2. Responsible for the smooth operations...


  • Singapore Carlton City Hotel Full time $35,000 - $45,000 per year

    RoleThis role reports to the Duty Manager / Senior Duty Manager and is responsible for the operational efficiency and serivce delivery of the Front Office areas including Reception and the Club Lounge.Job ResponsibilitiesResponsible for a smooth operation at the Reception and Lobby area especially during peak periods.Provides feedback to Management on the...


  • Singapore PARKROYAL Serviced Suites Full time

    **Primary Responsibilities**: - Ensure that all preferences of the incoming residents are taken, prepared and ready prior to arrival. - Ensure our residents receive a fast and efficient check-in and check-out. - Ensure all customer queries or requests are handled in a polite and efficient manner. - Ensure a high level of product knowledge of the serviced...


  • Singapore NUVE HOLDING PTE. LTD. Full time

    NUVE HOLDING PTE. LTD. is hiring a Full time Guest Relations Officer role in Rochor, Singapore. Apply now to be part of our team. Requirements for this role: Looking for candidates available to work: Mon morning Mon afternoon Mon evening Tue morning Tue afternoon Tue evening Wed morning Wed afternoon Wed evening Thu morning Thu afternoon Thu evening Fri...