Guest Relations Officer

7 days ago


Singapore RC HOTELS (PTE.) LTD. Full time

Guest Relations Officer Summary of Responsibilities The main responsibilities and tasks of this position are as listed below, but not limited to these: Assist guests with check in and checkout, and other cashiering duties Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions Handle guests' mails, messages, and answering phone calls Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests Provide guidance and assistance to Guest Relations Assistant Meet, greet and provide rooming for VIP guests Attend daily briefings and relevant departmental and interdepartmental meetings Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager Comply with hotel and department policies and procedures at all times Ensure vigilance in regard to in-house credit matters and act upon any discrepancies Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters Qualifications Minimum 'O' Level education Read, Write, Speak English Fluently Read and Speak Mandarin Fluently Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system Knowledge of Opera will be an advantage Presentable, well groomed with leadership quality Interpersonal skills to deal with guests and colleagues issues Able to work in a team, i.e. caring about other team members and open towards other nationalities Adaptable to multicultural guest needs, works with diverse cultures Good interpersonal and communication skills #J-18808-Ljbffr



  • Singapore SENTOSA BEACH RESORT PTE LTD Full time

    We are looking for a **Guest Relations Officer **to join our team! As the **Guest Relations Officer **, we rely on you to: - Enhance guest relations and loyalty scores - Provide support to ensure a smooth and efficient Guest Relations Operation - Handle all guest requests in a timely, professional, and efficient manner - Provide all-rounded guest services...


  • Singapore RC HOTELS (PTE.) LTD. Full time

    Guest Relations Officer Summary of Responsibilities: The main responsibilities and tasks of this position are as listed below, but not limited to these: Assist guests with check in and checkout, and other cashiering duties Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give...


  • Singapore Bitdeer (NASDAQ: BTDR) Full time

    Join to apply for the Guest Relations Officer role at Bitdeer (NASDAQ: BTDR)4 days ago Be among the first 25 applicants Join to apply for the Guest Relations Officer role at Bitdeer (NASDAQ: BTDR)Get AI-powered advice on this job and more exclusive features. About Bitdeer Bitdeer Technologies Group (Nasdaq: BTDR) is a world-leading technology company for...


  • Singapore SPS UK&I LIMITED SINGAPORE BRANCH Full time

    **Guest Relations Officer **The Role Summary Guest Relations Officer (GRO)will ensure that L45/L46 Executive Conference Suite users, especially external visitors, have a pleasant experience when visiting the premise & using the facilities. This role is to help improve the Bank’s image in terms of customer-service orientation and professionalism. The...


  • Singapore Shangri-La Group Full time

    Overview Join to apply for the Guest Relations Officer role at Shangri-La Group . Shangri-La Rasa Sentosa, Singapore — At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide...


  • Singapore 33CLUB PTE. LTD. Full time

    Warmly welcome and greet our members and their guests to our Club. - Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests, and inquiries - Attend to phone inquiries and ensure all reservations are confirmed - Maintain good guest relations at all times - Attend to the needs of the customers professionally -...


  • Singapore W SINGAPORE SENTOSA COVE HOTEL Full time

    Are you an outgoing person who loves to meet and interact with people? Do you believe that all guests should feel welcomed from the moment they step into the hotel to the moment they leave? Then you are that special someone that we have been looking for all this time. Reporting to the Welcome Manager, you will be responsible for providing a welcoming,...


  • Singapore HOTEL ROYAL LIMITED Full time

    JOB SCOPE Guest Relations Officer will assist the Front Office Manager in providing good customer service to guests and walk in guests. JOB RESPONSIBILITIES Attend to guests enquiries, complaints and follow up on the complaints made by guests. Assist in attending to guests check in and check out as and when needed when there is a shortage of manpower for the...


  • Singapore HOTEL NUVE PTE. LTD. Full time

    1. JOB DESCRIPTION Job Title Guest Relations Officer Job Description & Requirements Job Summary Responsible in satisfying hotel guests' needs through attending to their enquiries and providing solutions and good customer service. Duties and Responsibilities Performs check-ins and check-outs. Ensure all reservations are entered in timely and accurate manner....


  • Singapore SENTOSA GOLF CLUB Full time

    The Guest Relations Officer/Assistant at our esteemed golf club is responsible for ensuring exceptional experiences for all guests and members. This role requires a keen attention to detail, excellent communication skills, and a passion for providing top-tier customer service. The Guest Relations Officer/Assistant serves as a primary point of contact for...