GUEST RELATIONS OFFICER

1 week ago

Singapore SWATOW RESTAURANT PTE. LTD. Full time

We are a group of Chinese restaurant seeking dedicated, friendly, responsible, and service-oriented Guest Relations Officer to join our team. Job Description The Guest Relations Officer is responsible for creating a warm, welcoming, and seamless experience for all guests from arrival to departure. The role ensures smooth front-of-house operations, efficient guest flow, and professional communication with both guests and internal teams. Responsibilities Welcome, acknowledge, and greet all guests warmly upon arrival, ensuring a positive first impression. Determine the number of guests in each party and manage seating arrangements efficiently. Manage reservations, walk-ins, and the waitlist to optimize guest flow and minimize waiting time. Escort guests to their tables and offer any required assistance, including special seating needs. Arrange and move tables or chairs when necessary to accommodate groups or guests with special requirements. Ensure all table settings meet the restaurant's standard presentation requirements. Check menus to ensure they are clean and presentable before giving them to guests. Monitor dining areas for seating availability, guest safety, and overall well-being. Communicate clearly and professionally with guests, colleagues, and supervisors; answer telephone calls using proper etiquette. Build rapport with regular guests and VIPs by remembering their preferences and offering personalized service. Handle guest inquiries, feedbacks and special requests promptly and professionally to enhance the dining experience. Coordinate closely with service and kitchen teams to ensure smooth communication and timely service delivery. Maintain cleanliness, organization, and professional presentation of the reception, entrance, and waiting areas. Assist with crowd control during peak periods and manage guest expectations effectively. Support marketing or promotional activities when required (e.g., explaining special menus, festive promotions). Carry out any other reasonable duties as assigned by Supervisors or Management. Requirements Minimum 2 years of experience in a front-of-house or customer service role, preferably within hospitality or F&B. Strong interpersonal and communication skills with a guest-first mindset. Organized, proactive, and able to handle high-volume guest flow and busy periods effectively. Positive, professional, confident, and comfortable engaging with guests of diverse backgrounds. Ability to multitask and remain composed in fast-paced environments. Basic computer skills for handling reservations and guest inquiries #J-18808-Ljbffr

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