Executive, Quality Control
2 weeks ago
**ABOUT THE ROLE**
**KEY RESPONSIBILITIES**:
As an Independent Quality Control Executive you will be responsible for the following:
- Implement quality assurance procedures in accordance with data collection methodology
- Ensure investigation is appropriately conducted considering robust analysis, documentation of root causes and identifying potential risks to fieldwork quality
- Ensure timely communication to the field team or vendor on any quality issues found
- Ensure appropriate remediation is identified that will address the root cause and proactively prevent similar issues from occurring
- Use systems or tools to track data fluctuations and identify & address fieldwork issues through data analysis
**1. Resource, Time & Cost Management**:
- Work closely with fieldwork team/vendors to ascertain their capacity and capability level
- Manage and track project budget allocated for IQC
- Document project IQC cost information for use in controlling expenditures
**2. Vendor Quality Management**
- Conduct fieldwork observation/accompaniment when required and address issues to help Vendor to implement corrective actions so they are consistent with NielsenIQ’s quality standards
- Provide performance feedback to Vendors to improve their quality standards
- Encourage continuous improvement by providing Vendors with timely, constructive feedback and necessary support to ensure high quality and timely delivery
- Organise KPI discussion and action planning meeting to provide feedback and recognition to vendor partners on their project execution
**3. Quality & Risk Management**:
- Conduct fieldwork observation/accompaniment when required and address issues to help field team to implement corrective actions so they are consistent with NielsenIQ’s quality standards
- Proactively identify and manage resolution of risks and issues that may negatively impact a project deliverable
- Escalate project issues and risks as appropriate
**4. Compliance**:
- Manage, maintain and dispose all project materials and documentation according to company SOP manual
- Fully comply with data security and privacy policy to protect personal individual-level data as well as client provided name list
- Work with fieldwork team and external vendors/suppliers to assure the process adherence to company SOP as well as meeting country policies & regulations, including Personal Data Protection Act (PDPA)
**REQUIREMENTS**:
- Minimum Diploma from an accredited college or university
- Market research experience preferred but not required
- Willing to travel around Singapore to do field witnessing
- Good English communication skills
- Ability to prioritise tasks based on urgency and importance
- Strong discipline, flexibility and ability to work under pressure and tight deadlines
- Highly organized and capable of working independently as well as operating as part of a team
- Adhere to work schedules and submit field reports within the operating schedule
- Ability to carry out any other duties reasonably asked of you
**Job Types**: Full-time, Part-time, Contract, Freelance
**Salary**: $3,300.00 per month
Schedule:
- Monday to Friday
COVID-19 considerations:
Must be fully vaccinated against COVID-19
**Education**:
- Local Polytechnic Diploma (required)
Willingness to travel:
- 100% (preferred)
Work Location: One location
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