Mailroom Team Lead

1 day ago


Singapore SPS UK&I LIMITED SINGAPORE BRANCH Full time

**Job Highlights**:

- 5-days Work Week
- Work Life Balance
- Attractive Employee Benefits

**Job Description**:
**Duties and Responsibilities**
- The Team Leader will be professional at all times when dealing with clients, promoting excellent customer service
- Mailroom team member management
- Report and resolve client feedback to operation executive within stipulated time frame
- Checking and perform daily and monthly reporting functions
- Managing mailroom operator(s) and provide guidance in accordance to SOP and SPS guidelines.
- Client communications and management on daily operational matters.
- Performing of mail rounds and distribution of mails.
- Arrangement and coordination of incoming and outgoing items for local and international courier.
- Ensure that onsite team adhere to Swiss Post Solutions policies and procedures
- Franking machine management.
- Maintain work space cleanliness at all times.
- Security screening of all incoming mails before distribution.
- Regular reporting and prompt escalations to the management in case of issue.
- Any other duties commensurate with the above list
- At times carry heavy products within client's premises
- Ensuring high level of accuracy in processing of mails
- Ensure that all documents are processed within stipulated timelines and according to the operational procedures
- Build and maintain good working relationships across all levels of personnel, internally and externally


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