CRM Specialist

3 days ago


Singapore HONG FOOD ENTERPRISE PTE. LTD. Full time

**ZOHO CRM Specialist (Remote)**

**Key Responsibilities**:

- ZOHO CRM Implementation & Management
- Administer and customize ZOHO CRM to fit business needs
- Plan, manage, and execute digital marketing campaigns
- Create and manage automation workflows, blueprints, and reports
- Collaborate with cross-functional teams to align CRM with company goals
- Develop dashboards and analytics to support sales and marketing teams
- Identify and troubleshoot CRM-related issues and ensure data integrity
- Evaluate ROI of marketing campaigns and provide actionable insights to management.
- Set up ZOHO CRM workflows, dashboards, and reports to support lead generation, customer engagement, and performance tracking within ZOHO Analytics
- Work closely with sales and product teams to align CRM and marketing efforts
- Develop and manage marketing automation workflows in ZOHO
- Maintain accurate and up-to-date customer data within the system.
- Segment customer data for targeted campaigns

**Job Requirements**:

- Diploma in Marketing, Communications, Business, or related field.
- Min 2 years hands-on experience with Zoho CRM
- Proficiency in data analysis using ZOHO CRM
- Strong analytical and problem-solving skills, with the ability to interpret data and extract meaningful insights and actionable recommendations.
- Strong communication skills and project management abilities
- Collaborative mindset and the ability to work effectively across various teams and functions.
- Strong understanding of CRM best practices and sales/marketing workflows
- Ability to work independently in a remote environment


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