Senior CRM Specialist

3 days ago

Singapore Sleek Full time $120,000 - $180,000 per year

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.We operate 3 business segments:Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporationsAccounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer serviceFinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businessesSleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.RequirementsWe are looking for a Senior CRM Specialist that is excited about the below Mission and Outcomes over the next 6-12 months.Mission: Build & Operate world-class CRM system (in Hubspot) to enable the Customer Success Team to increase upsell rates & Sleek's ARPU, globally. Outcomes: Bring all relevant customer data into Hubspot which allows the Customer Success team to identify upsell opportunities. Launch in HK & SG within 3 months, fast followed by AU then UK, and iterate to improveDesign and implement trigger-based campaigns, nurture flows, and sales pipeline automations in HubSpot to achieve 100% tracking of upsell pitchesMaintain data hygiene and campaign accuracy (

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