Representative, Client Service

4 days ago

Singapore THE BANK OF NEW YORK MELLON Full time

We’re seeking a future team member for the role of Client Service Representative to join our Corporate Trust
- Global Client Service team. This role is located in Singapore - Hybrid.

In this role, you’ll make an impact in the following ways:

- Provides quality support to clients with moderately complex transactions and processes on a daily basis.
- Responds to straightforward client questions on BNY Mellon product features and provides more advanced technical assistance.
- Investigates errors in client accounts and statements. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
- Reviews daily open items to ensure proper follow-up and closure. Assists junior colleagues in resolving outstanding issues.
- No direct reports. Provides guidance to less experienced staff.
- Responsible for the quality and completion of own work.

To be successful in this role, we’re seeking the following:

- High school/secondary school or the equivalent combination of education and experience is required.
- Bachelors degree preferred
- 1-2 years of total work experience preferred. Experience in financial services preferred

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