Client Service Representative

3 days ago

Singapore Parkway Pantai Full time

**Key accountabilities**:

- Answer incoming telephone calls.
- Liaise with the despatch team to ensure the smooth collection / delivery of specimens and documents from destination to destination.
- Process reports and bills.
- Troubleshooting problems that arise with assistance and guidance from the lab client service representative or client service supervisor / assistant manager.
- Attend to patients / Clients at reception
- Perform billing functions e.g. checking audit reports, issue credit notes, checking that charges to clients are correct.
- Perform order entry and carrying through with the process of order entry e.g. generating STL sheets, labelling, packing, processing SOT and other tasks related to the ordering process.
- Investigate and resolve CRM tickets.
- Trace Laboratory results, answer or route enquiries from clients, doctors or patients.
- Print, collate or type administrative reports related to the operation of the lab.
- Process invoices.

**Qualifications & Experience**:

- Completed GCE “N” Level / GCE “O” Level/ ITE or has sufficient combination of education and experience.
- At least 1 year of clerical or customer service experience from medical laboratory, proficient in at least one major area in the laboratory Client Service or outstanding job performance.
- Fluent English reading and writing skills required.
- Computer literacy, e.g. Microsoft Office.

**Additional Information**:

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