Client Service Representative
5 days ago
**About Northern Trust**:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
**Role/ Department**:
Serves as the primary contact for investment management firms or client investment managers. Requires technical or other specific training or equivalent experience. Performs tasks and duties according to established procedures. Proficiency attained through job-related training and considerable on-the-job experience. Takes a broad perspective to problems
Completes work with a limited degree of supervision. Likely to act as an informal resource for colleague with less experience
**The key responsibilities of the role include**:
- Provides solutions to problems based on practice and existing precedents or procedures
- May act as an informal resource for team members with less experience.
- Acts as the primary contact for investment management firms on day to day operational needs relating to clients’ accounts
- Communicate issues and recommend solutions directly to investment managers, clients, and partners. Work efficiently to resolve client/IM requests.
- Monitors overall account status. Assesses impact of certain transactions on total account relationship.
- Coordinates daily contact with Investment Managers regarding client account activities. Informs managers of any exceptions and proposed steps for resolutions.
- Identifies service efficiency enhancements, process improvements and service delivery
- Researches and resolves processing inquiries and facilitates or prepares correcting entries including reversals and rejects.
- Adheres to all policies and procedures and assists in updating as needed in order to help identify, assess, monitor, and control risk.
Qualifications - External
**Skills/ Qualifications**:
- A broad understanding of the job and applies skills and knowledge in a range of processes, procedures and systems
- Being part of a team to accomplish team objectives #TEAM
- Attaining strong communication skills - verbal and written.
- Having transferable skills and being tech savvy (e.g Excel, Macro )
- Keen on research (e.g. markets, products)
- High adaptability to changes and has experience working effectively within a global organization/environment
- Degree within Finance or Business or diploma holders with relevant experience
- Knowledge in general custody and middle office would be preferable
**Working with Us**:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.
**Reasonable accommodation**:
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
-
Client Service Representative
5 days ago
Singapore SYFE PTE. LTD. Full timeSyfe is one of the fastest growing digital investment platforms in APAC. We provide a holistic investment solution for retail users - from passively managed wealth portfolios which are personalized and diversified using proprietary algorithms to active trading of single stock securities. Our mission is to enable sophisticated investing at a low cost. In...
-
Client Service Representative
3 days ago
Singapore Parkway Pantai Full time**Key accountabilities**: - Answer incoming telephone calls. - Liaise with the despatch team to ensure the smooth collection / delivery of specimens and documents from destination to destination. - Process reports and bills. - Troubleshooting problems that arise with assistance and guidance from the lab client service representative or client service...
-
Client Service Representative
1 week ago
Singapore STONEX FINANCIAL PTE. LTD. Full timeClass: Full-time AND Permanent Legal Entity: StoneX Financial Pte. Ltd. Company Overview Connecting clients to markets – and talent to opportunity. With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we...
-
Client Service Representative
5 days ago
Singapore Rakuten Asia Pte Ltd Full timeRakuten Trade Singapore is looking for a dedicated group of Client Service Representatives to enrich clients’ end-to-end client experience. **Responsibilities**: - Build long-term client relationships through responsive and superior high-touch service while we leverage and enhance our technology and platforms. - Familiarize with various proprietary...
-
Client Service Representative
1 day ago
Singapore StoneX Group Full timeOverview Class: Full-time AND Permanent Legal Entity: StoneX Financial Pte. Ltd. Report to: Senior Vice President - Head of Prime Services, UK Company Overview: Connecting clients to markets – and talent to opportunity. With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices...
-
Client Service Representative
1 week ago
Singapore StoneX Group Inc. Full timeOverview Role: Client Service Representative Company: StoneX Group Inc. Legal Entity: StoneX Financial Pte. Ltd. Report to: Senior Vice President - Head of Prime Services, UK Class: Full-time and Permanent Company Overview StoneX Group connects clients to global markets and talent to opportunity. With 4,500+ employees and over 300,000 clients, StoneX...
-
Singapore ROBERT HALF INTERNATIONAL PTE. LTD. Full timeThe Company A global electronic brokerage firm, recognized for its technology, pricing, and client service, is expanding its Retail and Institutional Client Services team in Singapore to support APAC growth. Clientele focus is dependent on the team designated and interviewed for - i.e. Retail or Institutional Clients.The Role As the Client Service...
-
Client Services Specialist
22 hours ago
Singapore Moody's Investors Service Full time**Customer & External Relations**: - Responsible for providing superior customer service as the point of contact across a range of research and data products, ensuring all clients perceive Moody's to be the provider of choice. - Resolve client issues, complete specific client requests, and advance product requests to the appropriate Service Specialist or...
-
Client Service Representative
1 week ago
Singapore Syfe Full timeAbout Syfe Syfe is a digital investment platform with a mission to empower people to grow their wealth for a better future. Built on the pillars of advice, access and innovation, we cater to the full spectrum of an individual's wealth needs across diversified proprietary portfolios, cash management solutions and a state-of-the-art brokerage. The Syfe team...
-
Client Service Representative
5 days ago
Singapore Northern Trust Full time**About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families and institutions by remaining true to our enduring...
