Service Desk Engineer/ Agent
14 hours ago
JD: **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analysing - Delivering Results and Meeting Customer Expectations - Achieving Personal Work Goals and Objectives - Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities. **EXPERIENCE/KNOWLEDGE & SKILLS** - Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills) - Excellent organisational skills - 0.6 to 1 years previous IT Service Desk and/or Call Centre experience required - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007 - Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network. - When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members - Develop trends by monitoring and analysing incoming calls, problems and support requests - Perform post-resolution follow ups to help requests - Reinforce SLAs to manage end-user expectations - ITIL Knowledge will be a plus. **Experience**: - service Desk Engineer: 1 year (preferred)
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Service Desk Agent
2 weeks ago
Singapore Rapsys Technologies Pte Ltd. Full timeWe're Hiring: Service Desk Agent!We are looking for a motivated and customer-focused Service Desk Agent to join our dynamic team. The ideal candidate will possess strong problem-solving skills and the ability to provide exceptional support to our users, ensuring their technical issues are resolved efficiently. Location: Singapore, Singapore Work Mode: Work...
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Service Desk Agent
1 week ago
Singapore RAPSYS TECHNOLOGIES PTE LTD Full timeWe're Hiring: Service Desk Agent!We are looking for a dedicated and skilled Service Desk Agent to join our team in Singapore. The ideal candidate will have a strong background in IT support, excellent problem‐solving abilities, and a passion for providing exceptional customer service. Location Chua Chu Kang / Paya Lebar, Singapore Work Mode Work From...
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Service Desk Agent
6 days ago
Singapore WUNDERMAN THOMPSON SINGAPORE PTE. LTD. Full time**Service Desk Agent** **Position Overview**: VML is seeking a detail-oriented and technically proficient Service Desk Agent with experience in a leading edge Content Management System like Sitecore or similar platforms. This role involves managing and reviewing support tickets related to these kinds of platforms, ensuring requests are properly documented,...
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Service Desk Agent
7 days ago
Singapore Rapsys Technologies Pte Ltd Full timeDescription Job Title Service Desk Agent Salary Range SGD $2,700 – $3,100 (Monthly) Contract Duration 1 Year Nationality Requirement Singaporean Security Clearance Required — Category 2A (Security Clearance & Background Check must be completed before onboarding) Work Schedule Operating Hours: 7:30 AM – 9:00 PM (Rotating Shift) Work Days: 5 days per...
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Service Desk Agent
1 week ago
Singapore U3 INFOTECH PTE. LTD. Full timeWe are hiring for excellent opprtunity for Sevice Desk Agent role. Open for fresh IT grad & It training professionals. We are looking for below skills. Skills Min 2 yrs of SD agent working experience Good Laptop/Desktop troubleshooting skillsets Excellence customer handling skills Excellence communication skills Need to perform rotating shift Knowledgeable...
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Service Desk Agent
1 week ago
Singapore LAMBDA COMPUTING SOLUTIONS (S) PTE. LTD. Full time**Role: This is a full-time, onsite, **Service Desk Agent **Role for our esteemed banking client in Singapore. If you are selected, You will provide technical assistance and customer support to users of IT services in the day-to-day activities. Company provides endless opportunities for career progression and better work - life...
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Immediate Openings for Service Desk Agent
1 week ago
Singapore JP Infotech Sdn. Bhd. Full timeGreetings from JP Infotech!!! We have an Immediate Openings for **Service Desk Agent **with our reputed Client. Location: Singapore Exp: Minimum 1 year **Requirement** - **Singaporean Chinese Speaking** - Min Diploma in IT related fields - 1 year experience in Service Desk - Knowledge in Windows OS, MS office, MS Outlook, mobile devices...
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Service Desk Agent
6 days ago
Singapore AccionLabs Full time $30,000 - $40,000 per yearCompany Description Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.Through nine global offices and a rapid-response delivery model, Accion...
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Service Desk Engineer
2 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE Ltd Full timeDescription 1 day ago Be among the first 25 applicants Job Title Service Desk Engineer Shift & Hours Shiftwork Operating hours: 7:30am to 9pm (rotating shift)Includes Mon – Fri, weekends and public holidays Qualifications Min 2 yrs SD agent working experience Good laptop/desktop troubleshooting skillsets Excellent customer handling skills Excellent...
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Service Desk Engineer
2 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE Ltd Full timeDescription 1 day ago Be among the first 25 applicants Job Title Service Desk Engineer Shift & Hours Shiftwork Operating hours: 7:30am to 9pm (rotating shift) Includes Mon – Fri, weekends and public holidays Qualifications Min 2 yrs SD agent working experience Good laptop/desktop troubleshooting skillsets Excellent customer handling skills Excellent...
