
Service Desk Agent
1 day ago
**Role:
This is a full-time, onsite, **Service Desk Agent **Role for our esteemed banking client in Singapore.
If you are selected,
You will provide technical assistance and customer support to users of IT services in the day-to-day activities.
Company provides endless opportunities for career progression and better work - life balance
**Responsibilities**:
- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level.
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
**Requirements**:
- Min Nitec in IT related fields
- Min 1 year End user support experience or Technical Service Desk.
- Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
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