Services and Support Business Development Engineer

5 days ago

Singapore Advantest Full time

**Job Summary**:
Service & Support (S&S) Business Development Engineers (BDE) own the S&S Sales and Business Development activities for an assigned set of accounts.

You will drive sales of System Services and System Engineering Support services. As first point of contact for our Product Sales Teams and Products Sales Account Managers, you are the Services Sales Specialist to serve the operational needs of our customers.

Primary duties include (but not limited to) understanding customer needs, developing compelling sales strategies, selling the value of services, managing Quote to Cash processes, and meeting Order Target and Profitability Planning Metrics.

You will proactively analyze data, engage account teams, create sales strategies, and lead the selling process with the customer.

This customer facing position requires some international travel to build a strong relationship with customers and local Advantest Account Teams.

**Responsibilities**:

- On time renewal of existing Customer Support Agreements (CSAs) and warranty conversion business.
- Proactive business development working with Account Managers, Finance, Field Service (FS), Business Centers, Marketing, Software Solutions, R&D, etc.
- Coordinate global agreement deliverables, pricing, and Quote to Cash processes with the local and global BDE, FS and Marketing teams.
- Adhere to all fiduciary responsibilities and policies for quote to cash process.
- Actively support assigned customers with information about new Advantest Service & Support solutions
- Support the Business Development Manager in “Deal Management” on CSA, Engineering and Production Solution Services business by serving as a services specialist. Develop value propositions, assist or drive deal negotiations, and achieve business metrics.
- Identify and develop new business opportunities at assigned accounts.
- Accountable for developing and maintaining strong working relationships with both external and internal customers for assigned accounts.
- Participate in “Closed Loop” customer management.

**Requirements**:
**Preferred Skills and Qualifications**:

- Bachelor's Degree in Electrical and Electronics Engineering OR Business & Marketing
- Minimum 5 years' experience in a Business Development, Sales or Customer-Facing Support role
- Possesses knowledge in area of Sales and Marketing

**Skillsets**:

- Self-Directedness and Structured in development of the Service Business
- Demonstrate leadership and initiative to drive deals, in alignment with Corporate objectives
- Sets clear goals, objectives and timeline to achieve required results
- Able to collaborate with cross-functional team to drive for the right results for the account
- Customer centric, consultative and a passion for service sales
- Strong Communication and Negotiations Skills
- Ability to influence and communicate (written and verbal) across to multi-cultural, multi-country and cross functional stakeholders (internal and external)
- Tailored, clear and concise communications specific to the audience
- Clear understanding of the dynamics, and able to negotiate contract terms with the customer
- Exhibits ability to work as a lead or contributing member of a team
- Strength in Creative solutions/strategy development
- Able to recognize opportunities and understand the service and support needs of the customer and formulate a service solution, which may be non-standard, catering to those needs.

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