Customer Success Manager, Talent Solutions

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun - where everyone can succeed.

Join us to transform the way the world works.

**Job Description**:
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn Talent Solutions investment.

As a CSM you will be tasked with:

- Serving as a Customer Champion and Advocate
- Helping Customers realize value from their investment
- Partnering on customer retention and expansion

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Talent solutions.

**Responsibilities**:

- Partner with internal teams (sales, insights, marketing etc.) to drive overall customer adoption, enhance customer success, mitigate customer churn risk, and drive Return on Investment (ROI).
- Align on customer business objectives to build measurable success plans and set a cadence of communication, operational reviews, and value reviews.
- Support customers in their change management journey as they transition to new processes, tools, or initiatives related to LinkedIn products and solutions.
- Manage and execute projects geared to drive adoption of new products and services with customers.
- Share relevant data and insights and tie back to their success drivers at operational and value reviews with key customer stakeholders.
- Have knowledge of customer’s operating model and articulate how LinkedIn Products add value to organizational goals.
- Act as a trusted advisor to the end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value.
- Analyze current customer engagement metrics and leverage the Customer Learning Center & scalable resources to provide new and ongoing product education options.
- Provide best practices to help drive user behaviour and product adoption, and map solutions to existing customer workflows.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs.
- Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams.

**Qualifications**:
Basic Qualifications:

- Fluency in both verbal and written Bahasa Indonesia and English language to manage Indonesian clients
- 3+ years of experience in any of the following: Learning & Development, Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management

Preferred Qualifications:

- Recruiting or other applicable talent experience
- Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
- Fundamental organization, project management, and time management skills
- Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
- Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
- Fundamental understanding of Sales concepts and Software as a Service

Suggested Skills:

- Stakeholder Management
- Prioritization
- Effective Communication
- Data Analysis & Storytelling