Customer Success Manager

2 days ago

Singapore X0PA AI Full time

Customer Success Manager

X0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our AI and Machine Learning capabilities, we are able to source, score and rank talent to identify the best talent for each organisation.

Brief overview of the role:
As a Customer Success Manager (CSM), you will act as a trusted advisor, managing all aspects of the customer lifecycle. You will be responsible for building strong relationships with customers, ensuring successful deployment of X0PA AI’s platform and products while driving customer satisfaction and happiness. You will also manage the alignment of customers’ long-term goals with X0PA AI’s products and services.

This is a fantastic opportunity to work hands on with a high performing team in an AI based, innovative, fast-moving, funded start-up.

Key Responsibilities:

- Managing the entire customer lifecycle (from deployment to product adoption)
- Develop and maintain long-term relationships with stakeholders
- Closely manage and nurture accounts
- Propose development strategies for customers’ expanded usage of solutions
- Sustain business growth and profitability by maximizing value
- Minimize customer churn
- Conduct on-boarding and product demonstrations for new and existing customers
- Analyze customer account trends and liaise with internal stakeholders to ensure customer requirements are met and issues are addressed
- Monthly reports to highlight customer successes and proposed recommendations

What we offer?

We are a bunch of fun loving, self-motivated professionals. We offer an inclusive, diverse and motivated work environment with huge learning opportunities.

In Singapore, we are located at JTC LaunchPad at One North which is a leading start-up hub in Asia and the world, a vibrant start-up ecosystem with opportunities to meet lot of like
- minded individuals.

  • Customer Success Manager

    1 week ago

    Singapore Autodesk Full time

    Position Overview Job Requisition ID #24WD78199NOTE: This is NOT an open position. Please submit your CV here for future consideration. Role: Customer Success Manager Autodesk Construction Solutions (ACS) is looking for a Customer Success Manager to retain and expand our construction customers. The Customer Success Manager enables the adoption of our cloud...

  • Customer Success Manager

    1 week ago

    Singapore LSEG Full time

    Join to apply for the Customer Success Manager role at LSEG Join to apply for the Customer Success Manager role at LSEG Get AI-powered advice on this job and more exclusive features. This role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with...

  • Customer Success Manager

    1 week ago

    Singapore Aspire Full time

    Customer Success Manager Based in Singapore About Us We help B2B marketers reach the right buyers at the right time through audience insights, omni-channel digital activation, and actionable analytics-all supported by expert customer service at every stage. The Role We're seeking an Customer Success Manager to join our newly established Global Customer...

  • Customer Success Manager

    1 week ago

    Singapore EngageRocket Full time

    Customer Success Manager at EngageRocket Drive meaningful change in workplaces through data-driven insights: At EngageRocket , we help organisations create great workplaces with exceptional leaders by enabling continuous employee listening and actionable insights. We’re looking for a Customer Success Manager (CSM)with strong project management experience...

  • Customer Success Manager

    2 weeks ago

    Singapore StaffAny Full time

    **StaffAny’s mission is to shape and empower the future of work. We provide our users with a remedy that streamlines and automates their painful Operations and HR processes. Our users rely on our superpowers to understand their frustrations and we are here to empower them to make time for what they love.**: **About the Role**: The Customer Success Manager...

  • Customer Success Manager

    6 days ago

    Singapore X0PA AI Full time

    Join to apply for the Customer Success Manager role at X0PA AI Join to apply for the Customer Success Manager role at X0PA AI X0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of...

  • Customer Success Manager

    4 days ago

    Singapore Cellebrite Full time

    Overview Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite’s AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital...

  • Manager, Customer Success

    2 days ago

    Singapore DDOG SINGAPORE PTE. LTD. Full time

    We’re looking for a Manager, Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. - At Datadog, we place value in...

  • Customer Success Manager

    2 days ago

    Singapore REFINITIV ASIA PTE. LTD. Full time

    This role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with responsibilities for successful adoption, retention and expansion of our Data and Feeds solutions.We are looking for a highly motivated and hard-working professional to join our Customer...

  • Customer Success Manager

    1 week ago

    Singapore VAST Data Full time

    VAST Data is looking for a Customer Success Manager to join our growing team! This is a great opportunity to be part of the fastest-growing infrastructure company in history. In just a few short years, we’ve shaken up the industry by challenging traditional architecture models and introduced a revolutionary set of storage possibilities through our...