Customer Success Manager

1 day ago

Singapore SALESFORCE.COM SINGAPORE PTE. LTD. Full time

Role Overview The Customer Success Manager serves as a named resource and partner for our Salesforce Signature customers, orchestrating all deliverables from onboarding through contract renewal and expansion. This role partners across Salesforce to provide a unified Signature experience for customers and engages with both technical engineering stakeholders and senior customer executives. Responsibilities Effectively aligns with and manages both Business & Technical Stakeholders around customer goals, ensuring value is delivered through the Signature Success Plan. Expertise covering multiple Salesforce Clouds as well as industry-relevant expertise. Single point of customer accountability covering only Signature‐entitled customers, building and maintaining strong, trusted relationships. Authority in orchestrating technical resources & delivering technical information. Drives Customer Success Score metrics for customers and handles Escalations and Red Accounts. Experience and Skills Experienced professional of relevant industry expertise in Customer Success, SaaS platform use or Project Leadership, Technology Consulting, and/or Solutions Architecture. Knowledge of Salesforce product and platform features, capabilities, and best practices is essential. Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers. Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization. Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections. Good to have: Understanding of enterprise architecture principles. Ideal Candidate The ideal candidate has a background in managing large, complex enterprise customers in Customer Success or Program Delivery / IT Consulting roles and has strong knowledge of Salesforce's suite of products, strengths with Marketing Cloud ideally. The candidate is able to work and influence multiple stakeholders, businesses and subsidiaries, with a strong capacity to understand and articulate complex and mission critical customer scenarios and customer business impact. They are able to quickly react and respond alongside strength in forward planning and long term thinking. #J-18808-Ljbffr

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