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Customer Success Manager
2 weeks ago
Overview We\'re Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you\'re welcome.) At Redis, you\'ll work with the fastest, simplest technology in the business—whether you\'re building it, telling its story, or selling it to our 10,000+ worldwide customers. We\'re creating a faster world with simpler experiences. You in?Role Overview We are looking for a passionate and results-oriented Customer Success Manager (CSM)to join our team in the APAC region. As a CSM at Redis, you will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention. You will work closely with cross-functional teams to align Redis's offerings with customer goals, becoming a trusted advisor and advocate for their success. Responsibilities Customer Relationship Management: (Travelling 30-40%)Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals. Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions. Build and maintain long-term relationships with stakeholders across technical and business teams. Value Realization and Advocacy: Drive the adoption of Redis Enterprise by identifying use cases that align with customer goals and objectives. Deliver regular business reviews to showcase value, identify opportunities for growth, and mitigate risks of churn. Advocate for customer needs internally, collaborating with Product, Support, and Engineering teams to resolve issues and influence roadmap priorities. Customer Enablement and Success Planning: Develop tailored success plans to guide customers on achieving their desired outcomes with Redis solutions. Coordinate with Redis experts to deliver training, best practices, and knowledge-sharing sessions. Monitor key performance metrics, offering recommendations to maximize ROI and optimize product usage. Retention and Growth: Identify and nurture expansion opportunities within your accounts, partnering with Sales to drive upsell and cross-sell initiatives. Track
