Customer Success Manager

1 week ago

Singapore X0PA AI PTE. LTD. Full time

Customer Success Manager

X0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our AI and Machine Learning capabilities, we are able to source, score and rank talent to identify the best talent for each organisation.

Brief overview of the role:
As a Customer Success Manager (CSM), you will act as a trusted advisor, managing all aspects of the customer lifecycle. You will be responsible for building strong relationships with customers, ensuring successful deployment of X0PA AI’s platform and products while driving customer satisfaction and happiness. You will also manage the alignment of customers’ long-term goals with X0PA AI’s products and services.

This is a fantastic opportunity to work hands on with a high performing team in an AI based, innovative, fast-moving, funded start-up.

Key Responsibilities:

- Managing the entire customer lifecycle (from deployment to product adoption)
- Develop and maintain long-term relationships with stakeholders
- Closely manage and nurture accounts
- Propose development strategies for customers’ expanded usage of solutions
- Sustain business growth and profitability by maximizing value
- Minimize customer churn
- Conduct on-boarding and product demonstrations for new and existing customers
- Analyze customer account trends and liaise with internal stakeholders to ensure customer requirements are met and issues are addressed
- Monthly reports to highlight customer successes and proposed recommendations

What we offer?

We are a bunch of fun loving, self-motivated professionals. We offer an inclusive, diverse and motivated work environment with huge learning opportunities.

In Singapore, we are located at JTC LaunchPad at One North which is a leading start-up hub in Asia and the world, a vibrant start-up ecosystem with opportunities to meet lot of like
- minded individuals.

**Requirements**:

- Minimum 2 years experience in a customer success role within a SAAS organization
- Proven track record in servicing strategic and complex organizations
- Strong project management experience, PMP certification a plus
- Demonstrate account portfolio planning competency
- Excellent verbal and written communication skills
- Great interpersonal skills to liaise with key stakeholders, including VP/ C-level executives
- Strong business acumen of the software industry
- Passionate to work for a fast-paced start-up
- Knowledge of a recruitment lifecycle will be an added advantage
- Strong time management and prioritisation skills
- Self-driven and are proactive in nature

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