Call Centre Agent

2 days ago


Singapore Dynamic Human Capital Full time

**Position**: Call Centre Agent (Night Shift) **Salary**: $1,600 - $1,800 + OT + Allowance + Incentive + AWS **Location**: West **Working Hours / Days**: 08.00PM - 08.00AM (5 days) **Responsibilities**: - Receive inbound and outbound calls including transfer calls from the appropriate department for current and potential customers. - Handling complaints, troubleshoot problems and booking of appointment. - Perform update, cancel or create booking for customer. - Book servicing appointment and send message to Service Advisor with regards to customer inquiries. - Ensure accuracy of daily reservations and proper dissemination of Chauffeur daily Job - Maintain physical storekeeping with a proper record of the utilization. - To keep track of vehicle movements and maintain awareness of Chauffeurs whereabouts. - Check for outsource vehicles when jobs in hand exceed available vehicles. - Plan and arrange for spare vehicles to delegate to chauffeurs on job. - Plan and arrange for replacement vehicle when fleet vehicle goes for servicing. - Monitoring company system and update the chauffeur for any booking changes. - Perform other duties as required from time to time. **Requirements**: - At least 2 years of relevant call centre and deployment experience. - Minimum GCE "O" Level and above. - Able to work on Night shift work, weekends / PH and commit to OT. - Customer service-oriented with strong interpersonal and communication skills Alyson Ong Dynamic Human Capital Pte Ltd **Registration No**: R22107466 **License No**: 12C6253 Not Specified


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