Solution Expert

4 days ago

Singapore CONTENT SQUARE SINGAPORE PTE. LTD. Full time

**Responsibilities**:

- Participate in activities that drive product adoption, active use and Contentsquare awareness across your portfolio of customers
- For new clients, ensure solution enablement in client’s organisation: Coordinate the implementation of the Contentsquare tag; Identify key users of the solution;
- Build a training program which suits their needs, profiles and constraints; Engage clients in the use of the solution by providing dedicated and tailored support which align with their strategic business goals; Lead workshop sessions and guide users on their path to certification and autonomy
- Advocate on the behalf of the customer and represent their needs with internal product teams
- Proactively identify customers with low adoption and develop strategies to increase usage and stickiness with the product
- Create value by producing analysis and customized workshops with the customer based on job functions and verticals while leveraging innovative approaches, tools, and methodologies in collaboration with Customer Success Managers
- Be the go-to-lead for the adoption and awareness of new features with a proactive and consultative approach with customers
- Participate in client meetings with Customer Success Managers to understand customers’ business challenges and ensure Contentsquare usage is effectively targeting the customers’ key objectives and KPIs
- Maintain knowledge of new product features to address the customer’s business needs, including attending new feature workshops and training

**Requirements**:

- Strong experience in a client facing role using analytical tools in Technology/Consulting/SaaS/Digital
- You have strong communication skills and a customer-first attitude
- You are at ease with owning a project from A to Z and managing multiple projects at the same time
- You endorse a « teacher » approach and providing guidance to your interlocutors
- You have the ability to adapt to different clients’ situations and provide the best suited solutions
- You have a logical and analytical mindset, with a great passion for problem solving
- You demonstrate a strong interest in the Internet, software, and technology; Most notably, you have a good understanding of web analytics and website optimization
- You have a robust knowledge of the digital analytics market

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