Customer Service Manager

4 days ago

Bukit Merah, Singapore SG Gymnastic Academy Pte Ltd Full time

Facilitate student enrolment;
- Be well-versed in the knowledge and understanding of the academy's service and product feature releases;
- Communicate customer's feedback to internal/external stakeholders to champion new processes to better serve our customers;
- Maintain a positive, empathetic, and professional attitude towards customers at all times;
- Transiting potential clients into existing clientele portfolio;
- To facilitate in the inventory management;
- To assist with the facilitation of the events management with regards to the communication with the gymnasts, parents, vendors, external companies, etc.;
- Maintain the cleanliness of the counter, coach resting area, studios, etc.;
- Assist the Clients Relation Manager with the liaising of building management team on any maintenance and repair related matters;
- To take one's initiative on the proposal of improving the existing workflow and/or CRM system;
- Other ad-hoc duties as assigned

**Job requirements**
- Able to converse in English fluently.
- At least 2 years of customer service related experience in any industry, preferably hospitality, aviation, retail or early childhood industry
- A calm temperament and excellent negotiation and conflict resolution skills
- Ability to work independently and be an excellent team player who keeps the team abreast of latest developments
- Able to work on shift schedule (5 days work week)
- 4 weekdays: 11AM - 8PM
- 1 weekend (Saturday): 9AM - 6PM

**Job Types**: Full-time, Permanent

**Salary**: $3,000.00 - $3,800.00 per month

**Benefits**:

- Additional leave
- Employee discount
- Gym membership

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (required)
- Managerial: 3 years (required)

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