Executive (Service Experience and Industry
2 days ago
**Responsibilities**:
- _Service Excellence:_
- Plans, develops and executes Service Excellence strategies and programmes
- Analyses customer service related data to draw insights for designing of effective service excellence policies and programmes
- Support/implement targeted marketing campaigns to increase customer loyalty, retention and satisfaction
- _Industry engagement:_
- Work closely with sector agencies and industry partners on industry development/sensing
- Track programmes’ progress updates and industry related information/statistics
- Work with internal and external partners to support outreach
- Provide timely administrative reports to the management
**Requirements**:
- Diploma / Degree in any discipline, preferably with 2 years’ related experience in similar capacity
- Familiar with the spectrum of marketing communications, from digital marketing to event planning and management.
- Proficient(preferred) in marketing/social media platforms like Wix, Google Ads, LinkedIn, Facebook and YouTube
Please send your resume to: Sharin Chua / Phoebe Goh
**CAREER PROSPECTS & BENEFITS**
We provide equal opportunities and ample training to our staff to enhance their knowledge and develop their skills in a safe and conducive working environment.
**LEAVE**
- Annual leave
- Marriage leave
- Compassionate leave
- Medical leave
- Maternity leave
- Paternity leave
- Shared parental leave
- Childcare leave
**MEDICAL**
- Subsidised outpatient medical claim
- Insurance coverage
**REIMBURSEMENT**
- Holiday claim
- Subsidised dental claim
We provide our staff with pro-family benefits, a conducive work environment, training opportunity, career advancement and an attractive remuneration package.
Human Resources
EM Services Pte Ltd
201 Kim Tian Road
03-400 S160201
Tel : 62788282
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