Customer Service Officer
2 days ago
**Highlights**:
- **Health insurance**:
- **Dental reimbursement**:
- **AWS + Performance Bonus**:
- **Friendly environment**:
- **Multiple buses to town**:
- **Havelock MRT Station (TE16) just outside our office**
**Job Summary**:
The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.
- Effectively handle and manage customers’ feedback and complaints
- Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
- Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfillment
- Work closely with team members to ensure accurate and timely delivery of services
- Participate actively in the customer retention program and strategy
- Tracks and assist in collection of outstanding payments in relation to the income generated from your department
- Ad-hoc duties such as billing and filing
- Perform other duties or projects assigned
**Requirements**:
- Minimum Diploma level and above with 3-4 years of experience in service-related industry
- Meticulous, organised and an effective team player
- Ability to converse fluently and professionally with Chinese speaking clients
- Urgent hiring
- Immediate commencement
**Other information**:
Working Days and Hours: Monday - Friday; 8.30am - 6pm
**Job Types**: Full-time, Permanent
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
**Experience**:
- Customer service: 3 years (preferred)
Work Location: In person
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