Senior/customer Relations Assistant
10 hours ago
**Responsibilities**
- Manage inbound outbound calls in a timely manner
- Follow SOPs when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers
- Keep records of all conversations in Operation Centre databases
- Meet personal/team qualitative and quantitative
**Requirements**:
- Min. Higher Nitec in any service-oriented field
- Min. 1 year experience in Customer-supported role
- Familiar with CRM System and practices
Please send your resume to: Sharin Chua
**CAREER PROSPECTS & BENEFITS**
We provide equal opportunities and ample training to our staff to enhance their knowledge and develop their skills in a safe and conducive working environment.
**LEAVE**
- Annual leave
- Marriage leave
- Compassionate leave
- Medical leave
- Maternity leave
- Paternity leave
- Shared parental leave
- Childcare leave
**MEDICAL**
- Subsidised outpatient medical claim
- Insurance coverage
**REIMBURSEMENT**
- Holiday claim
- Subsidised dental claim
We provide our staff with pro-family benefits, a conducive work environment, training opportunity, career advancement and an attractive remuneration package.
Human Resources
EM Services Pte Ltd
201 Kim Tian Road
03-400 S160201
Tel : 62788282
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