Reservations Supervisor
2 days ago
**What's the job?**
**Your day-to-day**
- Promote the products and services using and suggestive selling techniques of Holiday Inn Express.
- Prepare and execute action plans to increase reservation sales and associated business.
- Record special billing arrangements for individuals, groups and conventions.
- Liaise with Director of Sales, Room Division Manager or Finance Manager for all reservations requiring credit approval.
- Liaise with Director of Sales on all reservations and work closely with Revenue Team for optimization of ADR and occupancy.
- Attend sales events, meetings and training sessions as required.
- Promote the Hotel’s (and IHG generally) products and services.
- Maintain a high level of product and service knowledge about all IHG Hotels in our region.
- Develop and maintain a regular pattern of reservations.
- Accept wait list reservations.
- Maintain knowledge of special rates/ offers/ promotions.
**What we need from you**
- Diploma/ Degree in related discipline
- 3 years of corporate sales experience in the hotel industry with events background will be an advantage
- Understand sales strategy as developed by revenue management and set action plan to these strategies
- Strong knowledge of Hotel Sales and Catering Systems
- Strong negotiation and interpersonal skills
- Strong customer development and relationship management skills
- Self-motivated and results-focused
- A positive and keen to learn attitude
- Must be proficient in written and spoken English and with good communication skills. Mandarin speaking will be an advantage
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