Reservations Agent

1 day ago


Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

**Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.**

The **Reservations Agent **is responsible in coordinating, organizing and facilitating the success of group reservation services

Our Expectations:

- Print out No-Show and cancellation reports in the absence of Reservations Supervisor.
- Print out entered on and by report in the absence of Reservations Supervisor.
- Ensure all site minders for third party intermediaries (TPI) bookings are keyed in at the start of the day.
- Arrival checker will do the arrival checks for 3 days out, no arrival check will be done on weekends.
- Attend to all phone calls (general public rates or TPI related).
- Create VIP and courtesy rate bookings.
- Raise refunds for waiver cases.
- Investigate chargeback cases. Commission report for Pegasus on a monthly basis.
-

We are looking for a self-motivated Reservations Agent with excellent communication skills as well as good judgement. You should have an eye for detail with good follow-up skills with the ability to adapt to ever changing requirements and needs of customers. If you have at least two years of working experience in reservations, write in to have a chat with us


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