Partner Success Consultant

**Partner Success Manager**

At Skillsoft, we are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, real. Join us in our quest to democratize learning and help individuals unleash their edge.

OVERVIEW:
At Skillsoft, our Partner Success Consultant (PSC) is an integral member of the Skillsoft organisation and is an experienced field consultant who can clearly articulate and demonstrate learning methodologies and best practices to Skillsoft’s Partner/Customer base and is expected to share experiences with the Customer Success organisation.

The PSC partners with the Skillsoft Channel team to drive impactful value and develop existing Partner (& Channel Direct Customer) relationships to secure renewal and growth. They are the trusted advisor to Partner/Customer stakeholders and are responsible for guiding Partners in driving program improvement, success, and value, within the Partners Customer base, throughout the Partner/Customer lifecycle. The PSC brings experience and knowledge in creating and driving impactful learning initiatives though the practice of Skillsoft’s strategic methodologies and emphasis on program efficiencies, effectiveness, and outcomes. This role involves consulting with Partners and upskilling them in the areas of program design tied to organisational imperatives and business goals; strategic alignment; adoption, end-user experience; marketing and communication strategy planning and value measurement.

OPPORTUNITY HIGHLIGHTS:

- Accountable for enabling success throughout the Partner/Customer lifecycle using Skillsoft CS best practices and methodologies, to drive renewal and growth outcomes for designated Partner accounts as assigned to the PSC
- Establishes relationships with Partner stakeholders and mobilisers across the Partner organisation and manages internal Skillsoft resources including Professional Services, Technical Resources, and others throughout the lifecycle as needed
- Responsible for planning and driving ongoing account strategy, along with the Channel Sales Director (including setting account goals and priorities)
- Conduct bi-annual Partner reviews of overall health of the partnership
- Achieve annual certification in the use of Skillsoft methodologies, models and tools used to drive Partner success, renewals, and growth
- Responsible and accountable for the Partner Account Health Record, keeping details current and meeting established goals
- Responsible for entering key Partner activities into Salesforce on a regular basis
- Responsible for vetting Partner mapping requests to gain understanding of the initiative and deployment plan
- Responsible for recommending/advising Partners on end-user audits for each customer and providing recommendations for improving the overall end-user experience
- Maintain industry knowledge and trends via internal resources
- Engage the Partners in ongoing expansion and refinement of the program strategy in order to achieve ongoing program success and value within their customers
- As a vital extension of the SkillSoft Sales Team, the PSC contributes to the achievement of revenue goals as a support resource for up-selling and renewal opportunities
- Direct Partners to self-serve options provided in Skillsoft’s Partner & Customer portals
- Participate in ongoing development in areas such as Skillsoft product knowledge; customer lifecycle management; various Skillsoft internal tools; and professional development (including business acumen; consultative skills; time-management; organisation skills; project management, presentation skills, Excel and PowerPoint skills)
- Demonstrates expert knowledge in Skillsoft content, learning design and technology
- Channel technical issues to the appropriate resources and escalate customer satisfaction issues as needed
- Collaborate and contribute to Customer Success team meetings by sharing best practices, success stories and innovative suggestions for continued process improvement, efficiency, and consistency amongst the team

SKILLS & QUALIFICATIONS:

- Proficiency in second language, Japanese, is highly desirable.
- Personally demonstrated that both external and internal customers are a high priority by identifying and responding to their needs in a timely and efficient manner.
- Recognises opportunities and initiates actions to capitalize on them by looking for new and productive ways to make an impact.
- Embraces and champions new ideas and encourages others to do likewise.
- Demonstrates commitment, loyalty and appreciation for the organisation. Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organisation are met.
- Advanced knowledge of the digital learning industry, with the ability to articulate its features and benefits, including understanding of the customer's business drivers.
- Possesses excellent knowledge of Skillsoft content, learn