Customer Success Consultant

4 days ago

Singapore Y Soft Full time

Are you passionate about building lasting relationships and driving sales success? Join Y Soft and help us shape the future of intelligent enterprise solutions.

Y Soft is looking for a Customer Success Consultant to lead and grow our partner and client network. In this role, you will be the key link between Y Soft, its partners, and end customers—driving sales, supporting solution delivery, and ensuring long-term success.

**Responsibilities**:

- Build and manage strong relationships with partners, clients, and vendors
- Meet sales goals and support implementation of strategic objectives in the assigned market
- Lead or support partner meetings, customer demos, and technical presentations
- Provide expert pre-sales, sales, and post-sales support on-site and remotely
- Deliver training sessions and gather feedback for continuous product improvement
- Maintain accurate CRM records and generate regular sales and activity reports
- Develop and update partner business plans and roadmaps
- Participate in marketing activities, events, and roadshows

**About you**:

- Proven experience in partner management, sales enablement, or technical pre-sales
- Strong communication and relationship-building skills
- Strong understanding of solution-based selling and customer relationship management.
- Ability to deliver technical presentations and support implementations.
- Proactive, self-motivated, and comfortable working both independently and within a team.
- Excellent communication and organizational skills.
- Experience with CRM tools and sales reporting.
- Knowledge of the print management or enterprise IT solutions market is a plus.
- Fluent in English

**We offer**:

- Strong work-life balance - Hybrid working environment with a flexible schedule (combination of home and office work)
- Cross-team collaboration with a great opportunity to learn new things and grow
- Innovative, global, team-centric environment
- Reward system for public speaking

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