Consultant, Client Success

1 week ago


Singapore Tink Full time

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Team Summary Client Services provides industry-leading operational support to Visa clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. In addition to supporting implementation of Visa products and services globally, Client Services is also responsible for a host of critical services that support the broader Visa organization and clients, including Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools. We are trusted partners to Visa clients, providing expertise to support and successfully grow their business. What a Consultant at Client Success does at Visa: As a Consultant, you will be leading Client Services operational engagements for key Global issuers and acquirers, providing support for all their Asia Pacific needs. This position requires execution, analytical skills, and client relationship abilities. This role works independently. In this role, you are expected to Act as liaison for the client and provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support. You will be required to act as the CS liaison to coordinate internal CS resources to accomplish Visa and client objectives. Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner while managing costs and increasing overall transaction performance including authorization, clearing & settlement, back office processing Represent complex customer change requests, system or operational requirements negotiate and manage expectations internally and externally. Partner with assigned



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