Partner Success Manager

Partners are a fundamental component of Datadog's transformative solutions underpinning Asia Pacific's most successful and visible companies. As a Partner Success Manager, you will support and empower partners by providing them with the knowledge, resources, and tools necessary to succeed with Datadog. You will serve as a trusted liaison between partners and internal teams. Beyond deal closure, you will play a pivotal role in the solution lifecycle, helping partners manage customer outcomes after deals are closed. You will focus on enabling partners to deliver continuous value, which directly impacts customer satisfaction, upselling opportunities, and renewal success. By aligning Datadog's capabilities with partners' business goals, you will promote mutual growth, deep trusted relationships, and long-term success across the ecosystem.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do: 

• Act as a trusted advisor to partners, helping them gain a deep understanding of Datadog's pricing, billing, and operational workflows.
• Drive structured onboarding and enablement programs, ensuring partners are certified, operationally fluent, and capable of managing the customer lifecycle.
• Monitor partner health and contract revenue performance, surfacing risks and identifying growth opportunities, while owning overall subscription management.
• Actively communicate with Product PMs, Revenue Engineering, Finance, and Deal Desk to address partner needs, resolve challenges, and drive mutual success.
• Collaborate cross-functionally with Partner Management, Sales, Technical Engineering Support, Enablement and Customer Success teams to advocate for partners and align joint priorities that drive end-customer success through partners.
• Innovate to identify and execute new programs, techniques, and best-practices to support and promote rapid growth and scale in our Partnerships.

Who You Are:

• 3+ years of experience in partner-related roles, ideally in cloud technology, with 5+ years overall in IT.
• Balance of Program Management, Analyst or Operations background, with strong business acumen and orientation toward financial growth outcomes
• Organized and detail-oriented, with the ability to manage multiple partner relationships and competing priorities.
• Skilled in cross-functional collaboration and communication, with strong presentation abilities to engage both partners and internal stakeholders.
• Adaptable and collaborative, thriving in fast-paced, innovative product environments.
• Fluent in English, passionate about learning, and motivated to inspire others through enablement.

Bonus Points:

• Have prior Customer Success, Enablement, and/or Sales experience
• Experience managing partner relationships in a SaaS based environment 
• Have experience working with DevOps stakeholders
• Familiar with Salesforce, Tableau and other industry specific programs

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in modern technology Sales Methodology
• Intradepartmental mentor and buddy program for in-house networking
• An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
• Access to Inclusion Talks, our Internal panel discussions
• Free, global mental health benefits for employees and dependents age 6+
• Competitive global benefits.

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.