Copy of Customer Support Engineer

**Responsibilities**: - Provide tier-3 technical support for robotic systems, including hardware, software, and firmware components. - Diagnose and resolve technical issues reported by customers, collaborating with the technical team to escalate and address complex problems. - Document and report recurring issues to the Technical team to support continuous...

Industry/Organization Type: Manufacturing/Production - Position Title**:Technical Support Engineer (Electronics)**: - Working Location: Serangoon North - Working Hours: Monday - Friday, 8.30 am - 6 pm - Salary Package**:Up to $4,500 + VB**: - Duration: Permanent **Key Responsibilities** - Manage technical transfer of products/projects in assembly and...

Description A German and Singapore JV company specialising in Industrial Hardware is looking for a Sales Engineer to scale the next height. Our industries include Telecommunication, Data centre, Transportation and Industrial enclosures. An attractive remuneration package will be offered to the right candidate according to capabilities, qualification and...

Build and maintain the hardware and software components of the company’s **IT network** to enable server uptime of 95% and above. - **Support the IT infrastructure** with focus on Data Centre environment, telecommunication and data communication links, network routing and switching, firewall and security, SAN storage, server virtualization and OS...

Responsibilities: - Monitor commercial pipelines daily for new and upcoming robot deployments. - Allocation of Service Engineers for deployment processes and adjust resource allocation as needed. - Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation. - Organize customer training on robot handling and software platforms, including...

Responsibilities: - Daily checking of commercial pipelines for any new and upcoming robot deployments - Assignment of Field Service Engineers for deployment processes and making necessary adjustments to resource allocation when necessary (e.g. to cater for any last minute, more prioritized deployments) - Arrange for customer User Acceptance Tests (UAT), and...

Overview As a University of Applied Learning, SIT works closely with industry in our research pursuits. Our research staff will have the opportunity to be equipped with applied research skill sets that are relevant to industry demands while working on research projects in SIT. The primary responsibility of this role is to deliver on an industry innovation...

Description Overview As a University of Applied Learning, SIT works closely with industry in our research pursuits. Our research staff will have the opportunity to be equipped with applied research skill sets that are relevant to industry demands while working on research projects in SIT.The primary responsibility of this role is to deliver on an industry...

**Responsibilities**: - Ensure timely escalation of major and critical incidents. Support routing and escalation to L2 support. - Respond in a timely manner to service issue and requests. - Follow up with customers to ensure issue has been resolved. - Basic triaging of incidents raised and to support L2 staff. - Provide Deployment support for future...

Key ResponsibilitiesClient Onboarding & Training:Client Support & Issue Resolution:Serve as the primary point of contact for clients, addressing concerns and resolving operational issues efficiently.Work closely with engineering and product teams to identify recurring issues and drive improvements.Provide client reports on robot performance, and key...