Technical Support Engineer
3 days ago
**Responsibilities**:
- Provide tier-3 technical support for robotic systems, including hardware, software, and firmware components.
- Diagnose and resolve technical issues reported by customers, collaborating with the technical team to escalate and address complex problems.
- Document and report recurring issues to the Technical team to support continuous improvement and product development.
- Facilitate knowledge transfer sessions, training, and technical briefings to empower the Customer Success team in providing top-tier support to customers.
- Participate in testing and validation of new robotic systems and updates, providing critical feedback to ensure customer needs and experiences are addressed.
- Maintain detailed records of technical issues, resolutions, and feedback from customers and the Customer Success team.
- Develop and update technical documentation, user manuals, and support guides to assist the Customer Success team and customers in effectively utilizing robotic systems.
**Requirements**:
- Bachelor’s degree in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
- 2+ years of experience in technical support
- Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
- Strong communication and interpersonal skills, with the ability to effectively bridge gaps between technical and non-technical teams.
- This position may require occasional travel to customer sites.
- Good English communication skills (verbal and written).
**Job Types**: Full-time, Permanent
Pay: $3,000.00 - $4,500.00 per month
Schedule:
- Monday to Friday
Work Location: In person
-
Engineer (Electronics / Support Technical)
5 days ago
Serangoon, Singapore AURORA TECHNOLOGY PTE. LTD. Full timeResponsibilities: - Technical transfer product/project in assembly and testing, and from customers - Provide technical support in manufacturing and testing in product build - Provide technical support to QC in RMA issue - Provide technical support to QA in Compliance, Regulatory, Customer & Audit **Requirements**: - Minimum Diploma in Electronics...
-
IT Support Engineer
1 week ago
Serangoon, Singapore Meds Technologies Pte Ltd Full timeBuild and maintain the hardware and software components of the company’s **IT network** to enable server uptime of 95% and above. - **Support the IT infrastructure** with focus on Data Centre environment, telecommunication and data communication links, network routing and switching, firewall and security, SAN storage, server virtualization and OS...
-
Technical Training Developer
1 week ago
Serangoon, Singapore KLA-Tencor (Singapore) Pte Ltd Full time $60,000 - $120,000 per yearRole SummaryThe Technical Training Developer – Multimedia Focus is a creative and technical expert responsible for producing high-quality multimedia training content for the semiconductor industry. This role emphasizes video production, script development, and studio operations to support global training initiatives for field service engineers and...
-
Deskside/Desktop Support Engineer
5 days ago
Serangoon, Singapore ENNOVATEZ PTE. LTD. Full timeDeskside/Desktop Support Engineer We are looking forexperienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore. Job Responsibilities & Requirement: Primary Provide level 2 End User Computing support and well verse in Windows OS Good Hardware and software troubleshooting...
-
Java Application Support Engineer
3 days ago
Serangoon, Singapore HI5 CONSULTING SOLUTIONS PTE LTD Full timeKey Responsibilities: 2. Collaborate with development teams to identify and fix root causes of issues. 5. Provide technical support to end-users, addressing queries and issues. 6. Analyze logs, error reports, and other data to diagnose issues. Requirements: - Technically sound with at least 3 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/...
-
Technical Support Assistant
2 weeks ago
Serangoon, Singapore RN CARE PTE. LTD. Full timeResponsibilities In charge of perform regular checks in inventory software system to ensure inventories are in place responsible in perform regular repairs and maintenance of yard and workshop tools and equipment Maintenance of the tool room through 5S initiatives and good housekeeping practices Requirement Min Nitec in Engineering and relevant Min 1 year of...
-
Copy of Customer Support Engineer
6 days ago
Serangoon, Singapore NexGen Wafer Systems Full time**Your mission**: Job Responsibilities: 1. Provide technical support for the installation, operation and trial production of new equipment. 2. Troubleshoot and repair equipment hardware and software issues. 3. Participate in the development, design, and improvement of new equipment. 4. Provide maintenance during the warranty period of new equipment. 5....
-
Technical Sales Engineer
5 days ago
Serangoon, Singapore ADVANTECH CO. SINGAPORE PTE LTD Full time**Responsibilities**: - Responsible for professional handling of customer enquiries - Provides quotation on products selling & solution to best meet customers’ needs - Follow up of quotations and order coordination to establish high level of customer satisfaction - Involve in pre-sales presentation, develop and manage new account to expand customer...
-
Application Engineer
5 days ago
Serangoon, Singapore WILLOWGLEN SERVICES PTE LTD Full timeAPPLICATION ENGINEER We are seeking a passionate and results-oriented Application Engineer to join our team. The role involves the design, development, and maintenance of efficient code, with hands-on experience in PLC programming. The position also includes executing technical support activities, conducting preventive maintenance, troubleshooting, and...
-
Biomedical Engineering Assistant
2 weeks ago
Serangoon, Singapore RN CARE PTE. LTD. Full timeJob Description Provide technical assistance to healthcare staff in the setup, operation, servicing, and decommissioning of medical devices. Oversee external service providers and contractors carrying out equipment maintenance, ensuring work quality and adherence to relevant standards. Gather and update user feedback on the upkeep, performance,...