Customer Success Specialist

5 days ago

Serangoon, Singapore Kabam Robotics Full time

**Key Responsibilities**

**Client Onboarding & Training**:
**Client Support & Issue Resolution**:

- Serve as the primary point of contact for clients, addressing concerns and resolving operational issues efficiently.
- Work closely with engineering and product teams to identify recurring issues and drive improvements.
- Provide client reports on robot performance, and key performance matrix.
- Use diagnostics and analytics tools to proactively identify and resolve operational issues.

**Customer Success & Relationship Management**:

- Develop strong relationships with clients, understanding their unique needs and business goals.
- Regularly check in with clients to ensure satisfaction and identify opportunities for further engagement.
- Collaborate with sales and account management teams to drive customer retention and expansion.

**Site Survey & Deployment Plan**:

- **Conduct Client Site Surveys** - Perform on-site assessments to evaluate safety risks, operational conditions, and client requirements for the successful deployment of security robots.
- **Understand Client Objectives** - Engage with clients to identify their key goals and concerns, ensuring deployment plans align with their operational priorities.
- **Address Deployment Concerns** - Identify potential issues raised by clients, recommend follow-up actions, and ensure all risks are mitigated prior to deployment.
- **Develop Deployment Plans** - Prepare and deliver detailed deployment documentation for both clients and field service engineers to ensure accurate and efficient installation of the security robot.

**Key Qualifications & Skills**
- Bachelor's degree or Diploma in Engineering, Business, or a related field.
- Experience in client success, technical support, or operations, preferably in robotics, automation, or technology-driven environments.
- Strong understanding on robot diagnostics, troubleshooting, and operational support.
- Excellent problem-solving skills and ability to work in a fast-paced, customer-centric environment.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
- Ability to travel occasionally for client visits and training sessions.

**Good to have**
- Tools and platform - Jira, WhatsApp for Business, and other ticketing tools
- Experience with AGVs, AMRs, and robotic systems

**Job Types**: Full-time, Permanent

Pay: $3,000.00 - $4,000.00 per month

Work Location: In person

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