Customer Service Specialist
2 weeks ago
**Duties and responsibilities**
- Demonstrate a keen ability to grasp technical concepts quickly and efficiently. Stay updated on product knowledge and troubleshoot technical problems to offer accurate solutions to customers.
- Identify, troubleshoot, and resolve customer issues in a timely and efficient manner. Collaborate with other teams to ensure comprehensive problem resolution for customers.
- Strive to exceed customer expectations by delivering exceptional service. Ensure customers are satisfied with the resolution provided and maintain a high level of customer satisfaction ratings.
- Maintain detailed and accurate data/records of customer interactions, issues, and resolutions. Contribute to the creation and improvement of support documentation and knowledge base articles.
- Collaborate with internal teams, including technical support, product development, and sales, to provide a seamless customer experience and contribute valuable insights from customer interactions.
- Adapt to a rotating schedule, which may include evening, weekend, and public holiday shifts.
**Qualifications, Skills, Experience**
- Minimum Diploma in Engineering or other related fields
- Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
- Strong communication skills in English (both oral and written)
- Being able to understand and empathize with customers' concerns or problems is crucial.
- Ability to analyze situations, identify problems, and provide effective solutions.
- Effective time management skills are necessary to handle multiple customer inquiries efficiently and meet response time targets.
**Plus Qualifications**
- Experience/exposure with AGVs, AMRs, and robotic systems
- Basic understanding of containers and Docker
- Familiarity with Linux platform, its configuration and Unix shell scripting
**Job Types**: Full-time, Permanent
**Salary**: $3,000.00 - $3,500.00 per month
Schedule:
- Monday to Friday
Work Location: In person
-
Customer Service Specialist
5 days ago
Serangoon, Singapore RN CARE PTE. LTD. Full timeResponsibilities In charge of providing before and after sales support for all parts products sold by company In charge of controlling, managing and utilizing manpower and asset resources to generate the revenue to achieve the budget Responsible in liaising with the various departments on machines/ equipment, customers and staffs issues Responsible for...
-
Pest Control Specialist
1 week ago
Serangoon, Singapore Greencare Pest Control Full time**Job Description & Responsibilities** The Pest Control Specialist’s responsibility include inspecting customer’s premises, advising customer on possible treatment options, and clearing up any area littered with work-related debris. The Pest Control Specialist will also be able to efficiently carry out all duties without damaging customer’s...
-
Serangoon North, Singapore Dashcam Singapore Pte. Ltd. Full time $30,000 - $40,000 per yearWhat You'll Do:• Attend to walk-in customers & explain our products & services• Bridge communication between customers & mechanics• Upsell suitable products ( commissions provided)• Handle cashiering & POS entries• Maintain proper documentation & showroom presentationWhat We're Looking For:• Bilingual in English & Chinese• Friendly, proactive...
-
Customer Service Officer
5 days ago
Serangoon, Singapore ECSAL TECHNOLOGIES PTE. LTD. Full time**Responsibilities** - Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests - Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation - Prepare and submit quotations to customers promptly - Prepare and submit documents required by...
-
Customer Success Specialist
5 days ago
Serangoon, Singapore Kabam Robotics Full time**Key Responsibilities** **Client Onboarding & Training**: **Client Support & Issue Resolution**: - Serve as the primary point of contact for clients, addressing concerns and resolving operational issues efficiently. - Work closely with engineering and product teams to identify recurring issues and drive improvements. - Provide client reports on robot...
-
Customer Service
1 day ago
Serangoon, Singapore Pilates Fitness Full timeStudio Operations 9 Months Internship (Part-Time) $11 per hour **Pilates Fitness Operations Intern will be running the day to day operations of the studios covering customer service management, managing online and offline operations, and upkeep of studio cleanliness.** **We encourage the intern to suggest new initiatives to improve customer experience and...
-
Lead Generation Specialist
5 days ago
Serangoon, Singapore STRATIFY CONSULTING LLP Full timeOverview STRATIFY CONSULTING LLP Lead Generation Specialist (Part Time)NEW TECH PARK, 151 LORONG CHUAN Posting: 5 applications • Posted 27 Aug 2025 • Closing on 26 Sep 2025Job Details Part Time, Full Time Fresh/entry level • No exp required Categories: Customer Service, Sales / Retail, Telecommunications Salary: $600 to $3,000 Monthly Skills Lead...
-
Senior/ Executive
2 weeks ago
Serangoon, Singapore UTAC Group Full time**Location**: **Serangoon North** **Emp Type** **Full Time** **Responsibilities** **.** - Build strong relationship with customers. - Provide Incoming Dies visibility to the Factory for planning and execution. - Analyze customer forecast numbers and work with Customer to pull in dies to fulfill Forecast / AOP/Customer Shipment requirements. - Co-ordinate...
-
Operation Officer/ Specialist
2 weeks ago
Serangoon, Singapore QUIKBOT TECHNOLOGIES PTE. Ltd Full timeDescription Are you ready to embark on a new delivery frontier? Quikbot Technologies is breaking new ground in revolutionalising deliveries in urban space through the use of robots and various IOT services. We are seeking to a Operation Officer / Specialist to join us on this exciting journey. As a key player in our cutting -edge operations, you will be part...
-
CHEF
5 days ago
Serangoon, Singapore DOMESTIC MAID SPECIALIST Full timeResponsibilities Prepare, cook food and present food effectively and efficiently. Assist in the preparation, cooking, garnishing, and presentation of food. Keep up to date with the current promotions and new items on the menu. Ensure that procedures for supplies, equipment, and work areas comply with the established standards. Work safely around kitchen...