Command Center Operator
4 days ago
Monitoring and managing all incoming communications and ensuring timely responses or escalations as necessary
- Coordinating assignments and tasks, both locally and regionally, to optimize workflow
- Attendance monitoring
- Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve issues promptly
- Management of Command Center data
- Management of Operations inventory
- Monitoring and recording of permanent and ad-hoc assignments
- Answering incoming calls, forwarding them as needed, and maintaining call logs for documentation purposes
- Perform health checks
**Key Requirements**:
- At least 1 year in - call centre / command centre / customer service
- Min O levels or equivalent
- PLRD licensed (Minimum SSO)
- Able to work in a team
- Able to write and speak English
**Working Hours**:
- 24 work days / 8 hours shifts
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